Hi there.
I booked the O2 my Home XXL over Kabel with the Router, and wanted them to take care of closing my old contract with 1&1. We moved flat and 1&1 cannot provide DSL in the new place as there are no Ports available for the hence the change to a bigger packet over Kabel.
I now have no Internet and no Telephohe in the new flat and have to use the office computer to try and sort out any problems. Now I was told there was a technical issue due to the wrong information being provided. I see my mistake as in the new flat there is no one providing Internet and Telephone at the moment and therefore no need to contact anyone to cancel what is not there. I called the hotline and was on my mobile being passed from department to department and just as it was getting to the technitions the line went dead and my next attempt to call took over 20 minutes and the person on the other end of the line had no idea what was going on and the line went dead again.
I’m also having difficulty logging in to the mein O2 app because they are saying my information is not available and I’ve registered twice now.
Can someone please point me inthe right direction, other than trying to call again while I have no time for that now.
Lösung von o2_Manuela
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