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I have a few DSL contract, and in this request I am referring to the number ********.

 

On September 21st 2023 my contract ended. I was paying 29.99 with a discount of 7.50, so a total of 22.49. Now that the contract ended, my price went up to 29.99.

 

I would like to extend the contract for the same price I had before (22.49).

 

Thank you.

 

Edit by o2_Steffen: Phone number removed 06.11.2023/15:59

Hello, please make sure that you do not send any phone numbers here, otherwise they will be visible worldwide.😉

It sounds like your DSL tariff had a discount that was only valid for 24 months.

f you like, we can see if we can create a discount again when you renew your contract.

However, I can't promise whether this will be the same as before. Would you like exactly the same speed as before, or a faster DSL tariff?

Kind regards

Steffen


The same speed is fine. 


@o2_Steffen I am still waiting for an offer.

Thanks!


Hello @Sagi_Guy ,

Great that you are interested in renewing your DSL contract.
I've just checked here and, as Steffen said, the 24-month discount has expired. 
I have now sent you an offer for an extension by email.
The old discount is not possible. However, I have included a different discount.
The offer is valid for 8 days, if you like it, you can accept it via the link in the email.

In accordance with the Transparency Ordinance, I would like to draw your attention to our product information sheets,
which you can download and view at https://www.o2online.de/recht/produktinformationsblatt/.
All product details are listed there (without discounts).

Best regards, 
Maria


Hello @Sagi_Guy ,

Have you had a look at Maria's offer? 

Best regards,

Jenni


Hi @o2_Jennifer

Yes, I saw the offer. It is more expensive by 5eur than what I was paying before, so right now I'm looking for cheaper offers with other companies. 


Hello @Sagi_Guy ,
I have seen that you have now found a suitable offer. 
I'm pleased that you will continue to be our customer. 😊
Feel free to keep looking around here. 
Have you already seen our competition? 

Kind regards,
Solveig


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