Connection drops to less than 1Mbps

Before going to sleep I restarted and check, the speed was good, this morning also, but as soon as I connected the computer, it dropped again to 0.1 Mbps and I have to restart !
What is the reason for that ?

Hello @Mat1188,

welcome to our o2 community

These problems can have many different causes. Which TP Link do you use exactly? Have you checked the cables for loose connections? Please remove multiple sockets and extension cables.

In order to check your connection it is best to call our customer support. They also offer service in English.

Please let us know if you need further assistance.

Best regards

Giulia

Hi all and thanks for the replies, 

@schluej, so far tp-link never disappointed me, but I'm reading on line that in Germany all the providers are "forcing" you to take the fritzbox and I don't like that, or at least the one that the previous provider gave me was terrible.

So I took a tp-link, before I had a VR600 and it gave me the problem described in the first post. 

Now I have changed it with the AC2800 and everything seems to work perfectly at the moment.

@o2_Giulia , I tried to contact the support, it is my fault that I still don't speak German, but to speak with someone in English you need first to give some information to the automatic voice in German and I don't understand what it is asking.

Anyway, as said, the problem is not happening anymore 🤞 so I can consider that the other tp-link a had some problem.

Thanks

Best regards 

Mattia

Hi @Mat1188 

Thanks for the Update, happy to hear that everything is working fine now. 

And there is no need for you to say sorry about not speaking german.

If you need assistance we love to help you here via o2 Community

If you prefer support via phone you can call our english speaking customer support hotline. 

Just check https://www.o2online.de/kontakt/  (just scroll down a bit, there you find further information) 

Best Regards Matze