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Hi,

I have a 5g connection contract for home usage, is it possible to change it with a dsl connection without having to sign a new contract?

I know i need a dsl router.

 

 

Moin Moin,

as far as i know it is not possible.

But wait for an O2 Mod. maybe there was a change.

Have you made a flex contract?


Hi, it was a 24 month long contract, so i don’t think it’s a flex contract, if that’s what you mean.

Yeah i thought so, it’s just that there are a lot of festivals in the city center where i live, so the connection is too unstable to be usable.

High ping, huge amount of packet loss and really slow down and up load.

I guess i’ll have to deal with it when there are a lot of people coming from other cities.


@Help123456712 Have you ever created a technical ticket about your 5G problems? Would increase your chances that a goodwill change to DSL takes place. Let's see what an o2 moderator with insight into your customer data will say about this soon.


Hallo @Help123456712 ,

while it is possible to switch your my Home FMS contract over to a DSL one, at your current address only ADSL with a max bandwidth of 6 MBit/s would be avaiable. I’m not sure if a switch would be very attractive in this case. How are things looking with your current mobile connection now, are you still having issues with the LTE?

 

Kind regards, Sven


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