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Change current contract and technician date

  • June 28, 2021
  • 2 Antworten
  • 25 Aufrufe
N
Besucher:in

I called and inquired about new o2 DSL home connection and they send me order details and everything.
I want to change my order because I do not want O2 TV M DSL in my current contract.
 

I also wants to change my technician visit date and I am not able to choose that.

I tried calling again and agin but no one is helping. 

 

I want to cancel my order completely and close the connection.

Customer service is very bad and I do not want to continue with them anymore

    2 Antworten

    Joe Doe
    Legende
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    • Joe DoeLegende
    • Legende
    • June 28, 2021

    @nicolom Please try tomorrow the English o2 hotline.

    And than did you order your dsl contract and how you order? (Shop or online/phone?)

     

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    o2_Lars
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • July 1, 2021

    Hello @nicolom, welcome to our o2 community :-)

    I am sorry to hear that there seemed to be issues with your DSL order.

    Did you already follow @Joe Doe’s tipp and contacted our customer service? Was every question answered? Or is there still something that you are unsure about and where we should look into? :-)

    Regards,

    Lars

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