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Dear Service team,



 



I am customer of O2 Blue All-in S package from 11.11.2013. Actually I am a master student here in Germany and right now I will be finishing my course in the month of October and will be going back to my home country once for all and won't be coming back again. I would like to know what are the documents that I need to submit to Telefonica for the cancellation of the contract? Also how much do I need to pay for the cancellation?



 



Thanks a lot for your help!!



 



Regards



Vin1985



Hello Vin1985,



 



in order to cancel your contract out of good will to an earlier date, we require copies of the following

documents:



- a deregistration certificate of your present place of residence

- a notification of your new, foreign domicile

- alternatively a confirmation of your employer or landlord



All we need is your approval for us to charge you the all-inclusive basic fee for 3 months.

The exact amount of the fee will be notified in a separate letter.



 



I will send you the form you just fill in. Afterwards you send it back to us including the required documents.



 



Regards,



Ronny



Dear Mr. Ronny,



 



Thanks a lot for your email. I got the required form for the cancellation. But I have a small doubt.



 



The first document (de-registration from the city) can be produced.



 



The second document (a notification of your new, foreign domicile) - What exactly do you need as a proof for this? Would a flight ticket be enough to prove this or something else, because I am going back to my home country.



 



Regards



Vin1985



Hello Vin1985,



 



are you able to confirm, that you will live there? (registration of a public authority) I don't know whether my colleagues will accept only a flight ticket.



 



Regards,



Ronny



Dear Mr Ronny,



 



I am citizen of India and we don't have any system such as registration with a public authority. However I can submit a copy of my bank statement which has my permanent address. Is this acceptable to you?



 



Regards



Vin1985



Hello Vin1985,



 



please do that with a short statement, that you don't have any other possibility.



 



Regards,



Ronny



Dear Ronny,



 



Thanks for the information. So along with the form which you have sent, I will enclose a formal letter with all the details and the documents which I have in support for the cancellation of the contract and send it to the Telefonica address.



 



Regards



Vinod



Dear O2 moderator,



 



I would like to have a cancellation form for my O2 handy contract because I will leave Germany soon.



Could you send me a form to fill in? Also could you let me know any other information that I need to know.



 



Best,



ssangte..



Hi ssangte,



 



the best way is you canceled your "my Handy contract" online here.



 



Regards,



Marc



Thanks for your information.



Now, my cancelation is an 'early termination' by leaving Germany before the end of the handy contract.



So, I need the form for cancelation.. The guy who I talked on the phone said I can find the document online but I could not find any.. such a pain.. So, please let me have the form for termination.



Again thanks a lot..



ssangte..



Hi ssangte,



 



for example, you mean your "o2 my Handy smartphone contract" or your "mobile phone contract" (o2 Blue, All-In etc.)?



 



Regards,



Marc



I have sent the request for cancellation of the contract with effect from 21.10.2014 two weeks back with all the supporting documents. I haven't received any acknowledgement of receipt of the letter till now. Today I received an email for the payment of bill from 14.10 to 15.11. I hope the contract has been cancelled from 21.10.14.



Hi @Vin1985 ,



 



we've received your extraordinary notice of cancelation. Your request is presently being investigated.



Please bear with us.



 



 



Kind regards



Bianca



Hi Bianca,



 



Thanks a lot for the acknowledgement of receipt of my cancellation documents. But, I have received a bill recently for the period from 15.10 to 14.11 for Euros 17.98. I hope the base fare would be adjusted towards my final settlement i.e. 3 times base fare, Euros 45. Thanks a lot for your service and I enjoyed a lot.



 



Regards



Vinod



Hi, Marc, could you please send me the form for contract deactivation, please? I am moving to the UK in July 2015 and therefore have to terminate the contract here in Germany.



Hi @Jie‌



Done ☺️



Regards



Dörte



Dear Ronny,



I am in the same situation.



Could you please send me the form by email for the out of good will cancellation?



Thanks in advanced.



Dear cronq1,



done ☺️



Best,



Chantal



Hi,



I am leaving Germany too and I want to cancel my O2 Blue Select contract.



Could you send me the form that I have to fill in?



Thanks



Andreas



Hi tsadreas,



of course. I send the document on your gmail, e-mail address.



Regards,



Marc



Hello



I am the same situation too. Can you please send me documents for contract cancellation. thank you ☺️



Hi guzideozlu,







Hello



I am the same situation too. Can you please send me documents for contract cancellation. thank you



sure. ☺️ You got mail.



Regards,



Marc



Hi Bianca,



I'm in the same situation - could you send me the cancellation form as well?



Thank you!



Marc, could you send me the form as well?  I'm in the same situation.



Thanks!



Hello cbowal,



i´ve send the cancellation form to you.



Regards,



Carina



Hi,



Could you please send me documents for contract termination.



Thank you.



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