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Cancellation of Contract!

H
Rang

I have taken a new O2 my Home L + a mobile connection. 

I didnt like the fact that the shopkeeper did not explain me that i will be charged one time fees of 40 and 44 euros in addition to the monthly fees for Broadband and Mobile connection (if i understood it correctly).

I thinks that’s a bit too much!

If that’s the case then i would like to cancel the contract. Will i need to pay additional cancellation charges for that? It has just been a day that i took the contract.

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Lösung von bs0 20 July 2022, 08:40

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2 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

If you concluded the contracts in a shop then you will have signed the contracts and these visits will have been listed in the contract document. Connection feeds are in any case quite normal.

There is unfortunately no right to cancel a contract concluded in a shop. Exception: if you purchased a phone with the mobile contract for over 200 Euros that you are paying for in instalments then you can cancel the mobile contract. You should go to the shop and request this.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Manuela

Hello @Hedgehog1920 , 

welcome to our community! 🎉

You already received very good help from bs0, thank you!😊

I agree with that, in your case it is necessary to go to the shop where the contract was made. 

Did you went to the shop already?

 

Best regards, 

Manuela

 

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)

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