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Hello,

Is it possible to cancel LTE internet contract using  customer number only?
I've lost the phone number attached to the contract.

Thank you!

Hello @dancedance ,

it should be possible with customer number only. 

Do you use the LTE internet  longer than 14 days? Then you can cancel via letter:

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Fax: 

01805 571766

Or the Mein O2 App 

Source: https://www.o2online.de/service/kuendigung/

LG

dSkill

 

 

Hello @dancedance,

welcome to our o2 community :relaxed:

Have you already handed in your cancellation and maybe also received a confirmation?

Please let us know if you have any further questions.

Best regards

Giulia

Hello @o2_Giulia,

Thank you for the follow-up!
I’ve sent a resignation paper by mail and waiting for a response now :)

Deine Antwort


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