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I’m a new customer of o2 my home M DSL.
I can’t login to my account. actually i login to my account but it redirects me to the help page.  https://hilfe.o2online.de/

I also can’t login by mein o2 app on my ios device.

Thanks in advance for your help

30.06.2023 09:11 o2_Katja: moved to our english community

Please register with the landline number at my O2. Unsubscribe here in the forum beforehand

 

https://www.google.de/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwixuseE1eb_AhVAQvEDHdNQDmIQtwJ6BAgSEAI&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dp-at0jiAdbY&usg=AOvVaw28_OFzSHRe3KIEopoWDx1P&opi=89978449


Hello @Behrooz Arabzadeh ,

welcome to the o2 Community 💙.

You probably only have the “Interessentenaccount” which is not a full account for mein o2, which is why you are getting redirected here to the community. As schluej has said, you should log out of this account and then register for mein o2 with your DSL contract, after that you will have the full access to mein o2.

 

Kind regards, Sven


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