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Cable internet - WLAN connected without internet

  • April 23, 2025
  • 6 Antworten
  • 41 Aufrufe
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Hi all,

The cable internet was not working now. I have been with cable internet for more than 22 months. I have followed the process by removing the power cord and switching on the router 6660. The power and the Wlan light stays on but there is no internet. I called the o2 holiness and they said they would arrange a technician, but no one turned up. Could anyone here help? Thanks in advance.

 

edit o2_Manga: verschoben von DSL, Router zu English Broadband

Lösung von o2_Gerrit

Hello ​@Poornimak,

that is not so nice that your cable internet connection is disrupted.

If the check by the colleagues from our hotline results in the solution that a technician has to come to your place to check and repair, it will be an appontment made via the pre-provider, from whom we rent the last meters of the cable and who is responsible for repairs.

This can be a reasons it might need some time.

Best Regards,

Gerrit

 

    6 Antworten

    schluej
    Legende
    • schluej
    • April 23, 2025

    Moin,

    what is the Cabel/Power LED is doing?

    Live long and prosper 🖖
    P
    Einsteiger:in
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    • Poornimak
    • Autor
    • Einsteiger:in
    • April 23, 2025

    It is also ON (not blinking). 

    schluej
    Legende
    • schluej
    • April 23, 2025

    Call the hotline again, please.

    Live long and prosper 🖖
    P
    Einsteiger:in
    Forum|alt.badge.img+1
    • Poornimak
    • Autor
    • Einsteiger:in
    • April 23, 2025

    Hi, called again. They asked me to wait till tomorrow morning for an update/feedback. What would be the issue? 

    P
    Einsteiger:in
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    • Poornimak
    • Autor
    • Einsteiger:in
    • April 24, 2025

    Hi all,

     

    I called the holine today morning. The issue isn't resolved yet. No internet. The ticket which was raised yesterday is not updated as well. It's disappointing that the excellent o2 service team doesn't even confirm when it would be resolved. They just say that the I would get a feedback from someone today. But the ticket xxxxx lies with them  without any action.

    Could someone help?

    edit o2_Gerrit 24.04.2025 personalised data

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Lösung
    • April 24, 2025

    Hello ​@Poornimak,

    that is not so nice that your cable internet connection is disrupted.

    If the check by the colleagues from our hotline results in the solution that a technician has to come to your place to check and repair, it will be an appontment made via the pre-provider, from whom we rent the last meters of the cable and who is responsible for repairs.

    This can be a reasons it might need some time.

    Best Regards,

    Gerrit

     

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