Hi @jberlin2 

Welcome to our o2 community

I have just sent you a private message via our @o2_Support User,  to exchange some futher info to check what happend with your cable internet order. 

Best Regards Matze

Thanks, DM’ed :)

@jberlin2 

Thanks, you just got an answer.
If you still have questions, do not hesitate to contact us.

Sincerely Matze

Thank you Matze. Just to provide some information regarding Vodafone:

My current Vodafone contract terminates on the day of 28.2.2021. The “error” could be they want the starting date to be after that date, e.g., 01.03.021, which is also fine with me. Hope that helps with the negotiation with Vodafone. Many thanks :)

Hi there,

I was wondering what is the status of my order? Vodafone will cancel my internet on 28.02, will I be able to get the O2 internet I ordered? Thank you. 

Hi @jberlin2 

I think its best if you contact you english speaking customer service, our colleagues need some more info from you.

You’ll find the number on our contact page  https://www.o2online.de/kontakt/ 

Just scroll down a bit to “o2 Service in English” , there you’ll find futher information.

Best regards Matze