Hallo zusammen, ich schreibe hier, weil ich nicht die Sprache spreche, um telefonieren zu können.
Ich muss meinen aktuellen my-home-4g-Tarif ändern.
Wenn mich ein Moderator kontaktieren könnte, wäre ich dankbar.
Grüße.
o2_Antje: Moved to Englisch Community
05.08.2022
Hallo
herzlich Willkommen in unserer Community! ✨
Möchtest du vielleicht auf Englisch weiterschreiben?
Gerne machen wir dir ein Angebot im Rahmen einer Vertragsverlängerung.😊
Ich welchen Tarif möchtest du denn gerne wechseln?
Liebe Grüße
Manuela
Hallo
herzlich Willkommen in unserer Community! ✨
Möchtest du vielleicht auf Englisch weiterschreiben?
Gerne machen wir dir ein Angebot im Rahmen einer Vertragsverlängerung.😊
Ich welchen Tarif möchtest du denn gerne wechseln?
Liebe Grüße
Manuela
Thank you very much. I would like to increase the internet speed at home (50M to 150M) but I don't want to have permanence. I have a mobile line with 24 months of permanence.
Hi
we have no availability for the MyHome L via LTE at the given adress of your MyHome-Tariff 😐 Changing the tariff within the Flex-Portfolio would not be a problem, but we can’t change the tariff without the network backing it up. The availability could change in the future, of course, if more nodes are set up in your area. Since 5G has already been set up in April, it’s worth to check the current status of the adress once in a while. Please use this site to check in what’s available at the current time:
https://www.o2online.de/e-shop/internet-festnetz
Best regards,
Kurt
Hi
we have no availability for the MyHome L via LTE at the given adress of your MyHome-Tariff 😐 Changing the tariff within the Flex-Portfolio would not be a problem, but we can’t change the tariff without the network backing it up. The availability could change in the future, of course, if more nodes are set up in your area. Since 5G has already been set up in April, it’s worth to check the current status of the adress once in a while. Please use this site to check in what’s available at the current time:
https://www.o2online.de/e-shop/internet-festnetz
Best regards,
Kurt
Hello, I have been busy with other topics and I could not answer before.
So could I switch from 5g directly to DSL?
According to the web I can have up to 250MB for 34.90e.
If so, I would like to make the change as soon as possible.
Greetings.
Hi
A direct switch form 5G to DSL is not possible. In your case one possible option is to order a new DSL Contract and cancel the 5G Flex Contract after DSL activation.
If you need assistance with this case don’t hesitate to get back to us, we would love to assist you.
Best Regards Matze
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