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Advance Payment

  • 30 January 2016
  • 8 Antworten
  • 1430 Aufrufe
Savoysuit
Rang
Benutzerebene 1
Hello, My O2 DSL contract will be ending on February 29, 2016. The payment is usually taken from my bank account on the 29th of each month. However I will be leaving the country on the 25th and will also be closing my german bank account at that time. I would like to know how I can make the final regular payment in advance of this.

thank you very much,

Erik

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Lösung von o2_Matze 31 January 2016, 21:38

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8 Antworten

o2_Matze
Hi Erik.

Tough to say. Problem is: You will get a final invoice somewhere in march, so today we cant say exactly what you have to pay when you get your last final invoice, so you have to transfer the money manually to our bank account from your home country in mid march. Is that possible for you?

Regards, Matze  

https://g.o2.de/wcr
Savoysuit
Rang
Benutzerebene 1
That could work... although my payment has been exactly the same for the past several years, so I already know how much it will be: 24,89 Euro.

It would be so much easier if I could just transfer that amount to O2 before I close my account. I will of course be sending the equipment back in the mail, via DHL... so there won't be any charges related to that.

bs0
Rang
Benutzerebene 7
Abzeichen +7
You can do that as well. You will still get a final bill in March, but as long as the balance has been paid in advance the amount due will be EUR 0.00.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
Savoysuit
Rang
Benutzerebene 1
Great, that would be perfect. Could you please give me the information that I need to make the advance online transfer of the payment? (bank details and such)

Thank you very much!

o2_Matze
Hellow Erik.

Bank Details :

The money goes to  Telefónica Germany

Bank is  HYPO Vereinsbank AG

Accountnumber 297622

BLZ:  20030000

reference  your  DE Customer accout number 

IBAN: DE70200300000000297622

Swiftcode (BIC): HYVEDEMM300 

Regards, Matze

https://g.o2.de/wcr
Savoysuit
Rang
Benutzerebene 1
Great thank you very much! I will make the transfer this week.

cheers,

Erik Nieminen

Savoysuit
Rang
Benutzerebene 1
Hello,

So I got this email today:

"Ihre Online-Rechnung für den Monat Februar 2016 steht ab dem 24.02.2016 auf

dsl.o2.de/rechnung für Sie zur Ansicht und zum Download als PDF bereit.

Ihre aktuelle Rechnung beläuft sich auf: Gesamtbetrag 24,89 Euro.

Der offene Rechnungsbetrag wird am 29.02.2016 eingezogen. "

Despite having made the advance payment already. Why is this??

thank you

Erik

o2_Michael
Benutzerebene 7
Hi Erik,

your payment and the creation of the invoice overlaped. When the bill was printed, the payment wasn't registered. Everything is fine.

Best regards

Michael

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