Skip to main content
Warum O2
Warenkorb
 Service

Hi, I had my O2 activation date yesterday, 5th August 2021. They alloted a time slot of 12:00 to 4:00 PM. The technician did not arrive till 6 PM and later, I received an email saying that the technician will not come and that I have to reschedule the appointment. I do not know German and it was already outside of the business hours of the english customer care. With the help of a German-speaking friend, I contacted the German customer care and got him to schedule an appointment for the 6th August form 8:00 AM to 12:00 noon. However, I have not received any official confirmation about the appointment from O2. I waited the entire day yesterday and I still do not know if I will get my internet connection. It is a very frustrating experience. If anyone can help me out, it would be greatly appreciated. Thanks.

Moin Moin,

have U already connected the homebox to the phone socket?

What is the DSL Led are doing?

 

Hi @schluej ,

Thanks for your response. In my router, the DSL line keeps alternating between slow flashing and fast flashing. The internet LED is does not come on at all. 

 

 

Ok, no DSL Signal. You have to wait for the technician.

You name is on the name table of your flat?

@schluej Yes, my name is there. The technician was supposed to come yesterday. But, nobody turned up. I don’t know when o2 will confirm my appointment. The status on My o2 just says there is a temporary delay in activation, no further details.

Hi @Anand_B_S ,

 

sorry for the very late reply!

Have you managed to get a new date for the activation and if so, is the acitivation maybe already done?

Best regards,

Kurt

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica