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Receiving messages - esp OTP

misqnik
Rang
i have problem receiving OTP messages from my bank. Could you check if my profile has any changes?

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Lösung von o2_Jessica 15 February 2017, 10:02

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33 Antworten

o2_Jessica
Benutzerebene 7
Hello misqnik,

do you receive no messages (SMS) at all, or is it just about those messages from the bank?

Kind regards,

Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
U
Rang

Hi I have a problem as well. My O2 doesn't receive OTP from bank accounts. Please help.

o2_Flo
Benutzerebene 7

Hey @UmaG,

could you please explain your request more precisely? Is it also about SMS from your bank?

Greetings,

Flo

 

 

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
U
Rang

Hi Flo,

I am receiving other messages from the bank but not OTP messages. I already checked with the bank and they verified that the messages show that they are delivered from their side. 

o2_Tobias

Hi @UmaG,

 

thanks for your message.

 

I just checked your tariff. We did not block any ingoing SMS-messages. You also confirm that you receive other SMS-messages. So, generally there is no problem in receiving SMS-messages.

 

Therefore, I cannot find any reason why you should not receive OTP-messages from your bank. Do these OTP-messages arrive on your phone via SMS?

 

I regret that I cannot help you in this matter.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tatjana
Benutzerebene 7

Hey @UmaG, 

until now, we don’t get any answer from you. Let us know if you have any other questions. :blush:

Have a nice day and a nice weekend, 

Tatjana

Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
U
Rang

Hello Tatjana,

 

I was on work travel hence could not reply. But yes otp messages I should get via SMS... But I still am not. It comes via short numbers system generated messages. Please see if any type of sms from any type of sender is blocked. I still have the problem. 😞

 

Regards,

Uma

o2_Flo
Benutzerebene 7

Hey @UmaG,
special numbers can’t be blocked by our system :/ Could you please tell me a) when you should have recieved the last TAN (Date / Time ) b) when did you successfully recieved a TAN the last time (Date / Time) ? With these information i will open a ticket for our technican.

 

Greetings,

Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
spatle1508
Rang

Hi,

I am also facing the same issue, not able to receive OTP from my bank to O2 number,

When I checked with the bank they said check this:

Ensure that SMS delivery especially from short codes is not blocked by your mobile Service Provider.

Could you please check this?

 

Thanks

 

N
Rang

Hi,

exactly the same issue here. OTP messages from a bank outside Germany do not arrive at German O2 mobile. The bank has already checked with their technician and the messages are sent but not received. The problem should be at the side of O2. The bank has recommended to check with the mobile provider if alphanumeric senders (not numbers, but characters) are blocked. OTP messages worked fine until November 2019 for me. After that they stopped coming.

 

O2, could you please help?

 

Thanks

 

Nick

 

 

o2_Tobias

Hi @Nick the Greek,

 

thanks for contacting our English community here.

 

Our technicians already checked a few days ago if we received OTP-messages from your bank for you. And we came to the result, that there was no income of SMS or OTP-messages from your bank Alpha Bank (Greece) in our network.

 

Therefore, I would like to ask you to contact your bank again.

 

Thanks a lot.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias

Hi @spatle1508,

 

I just saw that you contacted us a few weeks ago.

 

Did you already get a reply? Or is your issue already solved?

 

If not, please do not hesitate to contact us here again in our English community.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
C
Rang

Hi, I also have the same problem. OTP messages from a bank outside Germany do not arrive at my German O2 number. The bank has already checked with their technician and the messages are sent but not received. The problem should be at the side of O2. Could you please check this?

 

Thanks

o2_Alina
Benutzerebene 5

Hi @clepter ,

Your SMS are not blocked either.
Have you received Tans in the past via SMS from the bank to your phone number or has it never worked before?

 

Best, Alina

 

C
Rang

I have received Tans from my bank in the past before. I stopped getting my bank sms 2 months ago.

o2_Tobias

Hi @clepter, 

 

thanks for your reply. 

 

In order to check the reason for not getting the bank´s OTP´s, I have one further question: 

Do you get any SMS at all within Germany and from another country to Germany? 

 

I have just checked everything, but we have not blocked incoming text messages.

 

It may have to do with the connection of the provider in the country abroad. If this is the case, we have no influence on it.

 

Did you already check the o2 connection in your area: http://g.o2.de/livecheck

 

I hope that this information is helpful to you. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
C
Rang

Hello,

 

I am now living in the Netherlands.

I do get other SMS from Germany and other countries. It is just my bank SMS that do not arrive.

o2_Tobias

Hi @clepter, 

 

then please contact your bank again. 

 

There is nothing that we can do to solve the issue. Perhaps the bank offers also another procedure for you?

 

Loving greetings,

Tobias 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
A
Rang

I have problems receiving OTP message from any platform. I receive regular messages but no OTP. I am having issues with verification because of that. Need help in the same

o2_Ines

Hello @ashish963, welcome at our community.

This is strange because when you get the other SMS, the OTP should come in too. We cannot technically filter or block SMS.

Please contact the institut where you should get the OTP from.

Kind regards, Ines.

M
Rang

Does anybody get this solved?

 

I also started experiencing the very same issue since last month. My Sri Lankan bank (HNB Sri Lanka) sent the OTP to my O2 number and it works pretty fine till last month. Since this month I started not receiving the message.

However, I suspected them first, hence I lodged a case directly to them. Their techincal team did a verification process with me, and they pushed sample text messages to my German number which didn’t work at all. they confirmed that the OTP is sent as usual, hence this should be checked with my provider, which is O2, hence this message.

Can you please help.!

o2_Lars
Benutzerebene 7

Hello @ManuSL, welcome to our o2 community :-)

Sorry to hear seems to be issues with recieving SMS. Do you recieve any other SMS from the same country or none at all?

Regards,

Lars

 

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
M
Rang

Hello @ManuSL, welcome to our o2 community :-)

Sorry to hear seems to be issues with recieving SMS. Do you recieve any other SMS from the same country or none at all?

Regards,

Lars

 

Thanks for the message @o2_Lars 

I just got it confirmed that I do not get any message from Sri lanka. A while ago two Sri Lankan mobile numbers tried to send me SMS messages which failed. They get the error “delivery unsuccessful” . 

 

What could be the issue, please? I’m suprised since this was working super fine until few weeks ago.

Thanks again.

/Manu

o2_Tobias

Hi @ManuSL, 

thanks for your reply. 

Do they also get this error-message when sending SMS to mobile phone numbers in Sri Lanka?

Can you please let me know which type of device you use and please let me know also the last 3 numbers of your mobile phone-contract. 

Thanks a lot. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Rang

Hi @ManuSL, 

thanks for your reply. 

Do they also get this error-message when sending SMS to mobile phone numbers in Sri Lanka?

Can you please let me know which type of device you use and please let me know also the last 3 numbers of your mobile phone-contract. 

Thanks a lot. 

 

Loving greetings,

Tobias

 

Hello o2_Tobias

I can send SMSs to Sri Lankan numbers. They receive it.

But,  I just figured out that I go not get any SMS from Sri lankan numbers. (+94 country code).

My phone number is +491******451

My device is iPhone SE with iOS 14.

Thank you.

\Manulak

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