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private number

A
Neuling
Hello,

Wenever I call someone with my new O2 mobile number the recipient cannot see my number. On their phone it appears as Private number or anonymous. I have not chosen any ID hiding features. Can anyone please help me with the situation?

Lösung von Joe Doe

@Asif23 Can you check again the settings and change to show number, if you not already done it.
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    9 Antworten

    Joe Doe
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    • Joe DoeStar
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    • 12. Oktober 2019
    @Asif23 what answer you get if you deal *#31#
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    A
    Neuling
    • Asif23
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    • Neuling
    • 3 Antworten
    • 12. Oktober 2019

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    Joe Doe
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    • Joe DoeStar
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    • 12557 Antworten
    • 12. Oktober 2019
    @Asif23 what mobile you use? Are your settings at your phone really correct for call id?
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    A
    Neuling
    • Asif23
    • Autor
    • Neuling
    • 3 Antworten
    • 12. Oktober 2019
    I am using pixel 3a. I think the settings are ok, because I tested with other son, and no problem there
    Joe Doe
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    • Joe DoeStar
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    • Lösung
    • 12. Oktober 2019
    @Asif23 Can you check again the settings and change to show number, if you not already done it.
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    o2_Kurt
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    • o2_Kurt
      o2_Kurt
    A
    Neuling
    • Asif23
    • Autor
    • Neuling
    • 3 Antworten
    • 12. Oktober 2019
    It worked. Thank you 😊
    o2_Kurt
    Joe Doe
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    • o2_Kurt
      o2_Kurt
    • Joe Doe
      Joe Doe
    J
    Neuling
    • Jose3
    • Neuling
    • 3 Antworten
    • 24. Oktober 2019

    Hello

    I have the same problem, but when calling from my normal home line (DSL). When I make a call the receiver doesn't see my number, it appears as private. This is happening since I changed to 02 a couple of weeks ago. Has anybody have this problem and any hints how to solve it? 

    Thanks

    Pepe

    Joe Doe
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    • Joe DoeStar
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    • 24. Oktober 2019

    @Jose3 you must activate Calling Line Identification for your DSL line. You can made over hotline (Chat or Phone) or an o2 Moderator.

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    J
    Neuling
    • Jose3
    • Neuling
    • 3 Antworten
    • 24. Oktober 2019

    Thank you very much, Joe. I chatted with the service and they just fixed it, thanks a lot for the hint.

    Pepe

    o2_Jan
    Joe Doe
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    • o2_Jan
      o2_Jan
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      Joe Doe

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