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Hi

I bought a gsm line last september

I speciflcy asked for 10Gb of internet Data. and how much will it cost me

The O2 guy said it 29.99 euro par month ( He has bad english as well )

Yesterday I got the email containg the bill in which I have to pay 111 euro!!!!!!!

I went through details and I found that I have 2 GSM lines and in both of them I have this

O2 Free M Online (2019)

29,99 € monatlichand in the second :

O2 Free M Online (2019)

19,99 € monatlich

I also found this entertainment pack,TV pack which I also never remember asking for. or neither he mentioned to me ( fo both  lines).

Maybe I signed the contract thinking that an employee of O2 will never do such things …

and Im fully aware that I will be paying for things I will never use.

but I will never recommand O2 to any friends

once this 2 years contract is finished I just go to an other operator

 

 

Thanks O2 for this life lesson!!!

Hi @morningyoo,

 

welcome to the o2 community.
I would like to look at your request.
Since I do not have any customer data yet, I'll send you a private message from @o2_Support.


Regards
Antje

I have not received any feedback on my private message yet. 
Could you already clarify your concern?

 

Regards
Antje

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