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no DSL at adress

  • May 23, 2025
  • 4 Antworten
  • 28 Aufrufe
J
Besucher:in

I went to the store and signed a contract for Wi-Fi and they checked and said that it was possible to have a DSL connection in my place, but there is no such connection where I live and today after the technician went there to install the internet I still have no access because I don't have DSL, is there any way to change the contract to cable or cancel this contract? It's already giving me a lot of stress.

4 Antworten

Bumer
Legende
  • BumerLegende
  • May 23, 2025

What does no connection mean? Is the TAE socket missing?

J
Besucher:in

It means that there is no possibility for DSL, only normal LAN cables, but in the store they made a DSL contract because they said there was DSL available in my building, but there are no such thing, just old normal LAN ports 

Bumer
Legende
  • BumerLegende
  • May 23, 2025

What are normal LAN cables and what did the technician say?

o2_Lea
  • o2_LeaModeratorin
  • Moderatorin
  • June 29, 2025

Hey ​@Julie Anne Oliveira,

welcome to our o2 Community. 😊

I hope everything is OK with you at the moment. Sorry we're so late in getting back to you.

That sounds really confusing and not a great situation. How are things looking at the moment? Have you been able to find a solution for yourself? Can we still support you here? Would you also like to answer Bumer's questions?

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