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My new DSL connection is activated today, But still internet status showing that it it not connected yet.


 

Hi All, 

I am writing in English because my German is not good. Today couple of hours ago, my new DSL connection is activated by an Telekom Technician. Technician tested the inrenet speed through his special DSL cable speed tester. Then i made the physical connectivity of router with laptop and DSL cable. I followed the instruction paper that i received from O2 for Fritz!Box 7590 router. Total set up and router configuration is done as per O2 insruction paper. 

Now when i connect my phone and Laptop over WLAN then signal says, ‘’Connected without Internet’’. Then i checked the status of the Internet by login to rounter, it is showing Internet is not Connected. Please check the attached photos. 

 

Please Suggest me something to fix it. Last 30 days i am without internet. 

 

 

Regards, 

Abdullah Al Masum

 

 

 

Lösung von Abdullah AL Masum

 

@Joe Doe 

 

Issue is solved. The problem was with little typing mistake with username which I got from O2 over email. Though it was hard to trace this small mistake, but finally I found it and fixed the problem. 

Your response and support are much appreciated. Thank you. Have a good day. 

 

😃😃✌

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Joe Doe
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  • 2. Februar 2021

@Abdullah AL Masum What is the status from the Power/DSL led. Flashing or on?


 

@Joe Doe 

Led is Green but not flashing. It's like a stable Green light. 


Joe Doe
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  • 2. Februar 2021

@Abdullah AL Masum Ok. You have DSL but the technician can made but on the wrong configuration at the DSLAM. Can you try my tutorial?

You have your dsl user name and password? Send to you by email or post.


 

 

 

@Joe Doe Yes, i tried as you said, but still same problem. 
I have DSL username and password, i got it over email. 


Please check the internet status which is ‘’Not Connected’’. 


Joe Doe
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  • 2. Februar 2021

@Abdullah AL Masum On the main screen you have the point Assistant on the left.  Click and select the third point from the left.  Set up Internet access. Did you a profile named „o2“ in the setup process? What error message you get there?

And three other questions. 
1.) The Fritzbox menu is in English. Official only for geman Fritzbox with firmware 7.21. from where is the Fritzbox?

2.) If you start an Internet Browser and open a webpage like www.google.com did you get an Information page from the German Telekom?

3.) Any useful information under System/Events?

 


 

@Joe Doe My laptop is connected to mobile hotspot for sending reply. 

To read the options i translated the FritzBox page in English. Normally it is in German. 

When i open a Google page, it shows in German. 

 

The main error is, Though the DSL connection is activated, but Still internet is not connected. 


Joe Doe
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  • 2. Februar 2021

@Abdullah AL Masum Download at https://download.avm.de/fritzbox/fritzbox-7490/deutschland/fritz.os/ the 7.21 image and make an update with this.

After you can go to System/Region und Sprache and Switch to English.

I give only little chance that than the Internet setup with the profile o2 work.
After this we speak over how to raise a technical ticket at o2. Did you have an german speaken friend?

 


 

@Joe Doe 

 

Issue is solved. The problem was with little typing mistake with username which I got from O2 over email. Though it was hard to trace this small mistake, but finally I found it and fixed the problem. 

Your response and support are much appreciated. Thank you. Have a good day. 

 

😃😃✌


Joe Doe
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  • 3. Februar 2021

@Abdullah AL Masum Very good to hear this. :relaxed::hugging:
 Have you updated your Fritzbox to Firmware 7.21 and switch the internal system menu from the Fritzbox to English?

Don’t  hesitate to post problems again here.

Best regards 


 

@Joe Doe 

 

I just updated the router and after login, I changed the language to English. 

Now it's working well. 


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