Hi, today I ordered o2 Home M 100 (2023) (cable connetion) without the router. Everything went well and I have the installation appointment within next 10 days. But unfortunately, I made a mistake. I have a fritzbox 7490 router (DSL connection). Is there any way I can use this router for my new cable connection? My contract has not been started yet. Is it possible to switch to DSL connection now? Thanks in advance.
Seite 1 / 1
The Fritzbox 7490 can not be used for cable/DOCSIS connections. It is only suitable for DSL connections with up to 100 Mbit/s.
If you would prefer to order a DSL connection and this is available in the desired flat, you should cancel your order (German: Widerrufen mit dem Widerrufsformular). This is only possible if the contract was concluded online or by telephone (not possible when ordering in a local shop).
Hello
welcome to our o2 Community 
I have just checked your orders and found that the cable connection has already been cancelled and a new DSL has been ordered for you.
If you have any questions regarding your activation pleas let us know.
Best regards
Giulia
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
