Beschwerde: Erneut kein Techniker & keine Hilfe – Kundennummer xxxxx

Ladies and Gentlemen

I have contacted your customer service several times by phone and email, but have not yet received adequate help or a solution. This situation is unacceptable.

Despite my activated plan (o2 Home L 300 Cable, my internet still isn't working. Your technician failed to appear again today (as he did on previous appointments). Instead, I'm stuck and redirected to an external portal (PYUR).

I hereby request, for the last time, that you fully activate my connection within 48 hours or provide me with the necessary activation code. Should this not occur, I will take further legal action, terminate the contract without notice due to non-performance, and reverse the direct debits.

I expect your immediate response.

With annoyed regards,

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