Hi @176XXXXXXX72,



thanks for your message.



I just checked your contracts.



Altogether you have 3 mobile phone contracts: 2 "o2 Free S Boost Plus" with 6 GB each and 1 "o2 Blue All-In S" with o2 Free S 1 GB-option.



If you like, I can prolong your tariff "o2 Blue All-In S" to the tariff "o2 Free S Boost Plus Kombi" with 6 GB data volume for a monthly fee of 19,49 € for 24 months.



What do you think about my offer?



Additional information about your tariff you get also here: www.o2.de/produktinformationsblatt



If you like to accept my offer, please contact me here in our English community.



I look forward to your reply.



Loving greetings,

Tobias

---

My request was 6GB for number final 272 and 6GB for number final 273, I won't pay any extra fee for my contract, if I have 3 mobile phone setup the contract in the way I request like:



number final 272 = o2 Free S Boost Plus (6GB)

number final 273 = o2 Free S Boost Plus (6GB)

number final 320 = o2 Blue All-In S (1GB)



And by the way the number final 320 was sale to me as a FREE number and I can see values discounted in mi billing and I don't agree with that.

---

Hi @176XXXXXXX72,



I regret that there was a misunderstanding.



At the moment, you have the following contracts:



-272: o2 Blue All-In S Kombi (1 GB) with 19,99 € per month

-273: o2 Free S Boost Plus (6 GB) with 14,99 € per month

-320: o2 Free S Boost Plus (6 GB) with 14,99 € per month



On 13th November 2018, you also received a confirmation about -273 and -320 by e-mail.



Unfortunately, you passed already the withdrawal period of 14 days. Therefore, it is not possible anymore to change your number -320 to 1 GB.



I only have the above mentioned offer for you.



Before the change, your number -320 had a basic fee of 4,99 € in the tariff "o2 Blue Basic". Therefore, I cannot confirm that this tariff was for free.



I regret that I cannot offer any other alternative for you.



Loving greetings,

Tobias

---

I never agreed with this deal.



Those contract should not be valid ONCE I NEVER HAVE AN AGREEMENT LIKE THAT.



I would like this contract to be repaired or cancelled ASAP



Best,

Jeferson Santana

---

Now I have two numbers:



-273: o2 Free S Boost Plus (6 GB) with 14,99 € per month

-320: o2 Free S Boost Plus (6 GB) with 14,99 € per month



BUT I should have:



-273: o2 Free S Boost Plus (6 GB) with 14,99 € per month

-272: o2 Free S Boost Plus (6 GB) with 14,99 € per month



please fix it because my old number is not working anymore and I need my old number working.

---

[h4]dear 176XXXXXXX72,[/h4]

please do not open several threads for the same concern.

Please follow now: https://otwo-de.insided.com/mobilfunk-vertrag-tarife-15/no-one-can-cancel-my-number-anywhere-463191

This thread is closed.



kind regards,

Andrea

---