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Hello,



I have requested that my telephone subscription be cancelled because I had to return to my home country for personal reasons, so I no longer need a German telephone line. I sent a letter to o2 explaining the reasons and asking them to cut my line from the beginning of October 2018. However, O2 continues to make direct debits for a line that I HAVE NO USE. However, I received an email from them indicating that my line would only be terminated as of October 2019. Is it possible to remedy this problem? I no longer wish to pay for a phone line that is not being used for me.



Thank you in advance
Hi @Silou,



thanks for your message.



Of course, we offer an earlier cancellation because of moving abroad.



Please use this cancellation document: https://static2.o9.de/blob/12985654/v=10/Binary/contract-cancellation-moving-abroad-download.pdf



As you see, we like to receive some documents from you.



As soon as we have all the requested documents from you, we will cancel your contract as soon as possible.



If you have any further questions, please do not hesitate to contact our English community.



Loving greetings,

Tobias
Hi @Silou,



until now, we did not yet receive any cancellation because of moving abroad.



Is everything clear for you, or do you still have a question?



I look forward to your reply.



Loving greetings,

Tobias

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