Hello
I have signed up for a contract on the 10th of July 2019 and it's been a month that I haven't received a SIM Karte , i cant register fully on the website because i havent recieved it yet so this account is linked only to the same email address my vertrag was sent to, i tried calling the hotline and ive went to a o2 center and they asked me to pay 30€ as if its an ersatz sim karte although i havent recieved it yet and im paying for nothing .
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Hello @mnadarran and welcome to the o2 Community! 
Please excuse the experiences so far, please send us your phone numer and your personal identification code (4 digits) as personal message to@o2_Support and we will find a solution.
Greetings,
Katja
Please excuse the experiences so far, please send us your phone numer and your personal identification code (4 digits) as personal message to
Greetings,
Katja
Please excuse the experiences so far, please send us your phone numer and your personal identification code (4 digits) as personal message to
Greetings,
Katja
Hi Katja
I would like to know what is the 4-digit code and where can I find it?
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