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Hello

I have been given a different address. I received bill, but not the SIM because at my shipping address post box I had not put my name at that time .. now I realized and had my name on post box. How do I get the sim back.



I look forward to here as soon as possible
Hi @ashik,



thanks for your message. Welcome in our English community.



Do I understand you correctly that you do not have any sim-card for your prepaid-tariff "o2 my Prepaid M"?



Is your contact address now correct? As you write your name was missing on the post-box.



If you need a new sim-card, I can send one for free to your contact address.



Loving greetings,

Tobias
Hallo @o2_Tobias,

Thank you for your message.

I have ordered for new phone(postpaid) with contract., since I shifted to new house, I did not receive postpaid sim.

After I put my name on Address box, I got my phone but not sim..



I have prepaid sim "O2 my prepaid M".
Hi @ashik,



thanks a lot for your reply.



I have just sent a private message from o2_Support to you. Please reply to this private message.



Thanks a lot.



Loving greetings,

Tobias
Hi @ashik,



I just have sent another private message from o2_Support to you concerning your request.



Please reply to this private message.



Thanks a lot.



Loving greetings,

Tobias

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