Hello gaurav,
as far as I can see you already reached the technical departement and have an apointment for a technician. I am sure everything will be ifne then :-)
Regards,
Lars
17th Oct : O2 support took appointment for technician visit on 18th Oct 2-8 PM.
18th Oct : No technician showed up.
19th Oct : I contacted again, got another appointment on 22nd Oct 2-8 PM for Telekom technician.
22nd Oct : Telekom technician came, checked and found there is some fault in some line before the building. He said that he will fix in and inform me in half an hour. Didn't inform anything. Problem remain same.
Problem still persists, no progress now but why this is marked as "Resolved"?
Is this the way this portal works?
Hi gaurav,
did you reset your Homebox completely and enabled the internet again after the visit of the technician?
Is the error code still the same?
Best,
Christian
Yes, I did factory reset and started again. The problem is same as earlier.
Hello gaurav,
if the problem still exists I can just recommend to contact the technical DSL hotline again, sorry :-/
Regards,
Lars
4th time Booked appointment for technician visit on 30th Oct, 2-8 PM.
30th Oct : Technician didn't come.
This is second time technician didn't show up on appointment.
31st Oct : Contacted O2 support. They say DSL team is on leave.
Edit o2_Lars: Bild aus Datenschutzgründen gelöscht. Bitte keine Mitarbeietrnamen posten. Auch nicht in Bildern.
Hello gaurav,
I am sorry for the inconvenience but if resetting the router still does not help, only the delivered cables are used between the wall plug and the router and no additional hardware or cables are used then unfortunately I acn only recommend to contact the technical DSL service again, sorry :-/
Regards,
Lars
@o2_Lars Don't waste my time by copy-pasting these nonsense response. Don't spam here. Who are you, this issue can be solved by highly paid and trained DSL technicians not by BPO workers and receptionists. I have already contacted DSL tech support multiple times trouble case#7276688.
Hello gaurav,
thank you for your kind feedback. As I can see you already contacted customer service in written form, you will receive an answer as soon as possible.
Regards,
Lars
Hey, the issue is not resolved and why again you marked as "Resolved"?
This is second time you marked as "Resolved" without solving the problem.
See above comments when you resolved first time without doing anything.
Seems all you people are highly trained to waste time and make money without actually delivering any service.
Sent 2 letters via Deutsche post seeking help but no reply from O2 guys.
Hello gaurav.de,
I have reopened your trouble ticket, our technical support will contact you on your mobile number.
Kind regards,
Giulia
12th Nov : I have sent letter on 12th Nov to cancel the contract. Don't want to waste more time with you people. You are unprofessional and unethical.
Nov 14 : Contacted O2 regarding my DSL contract cancellation , they say they received letter of my cancellation. Asked why it's not cancelled and billing is still continued in portal. Before replying any satisfactory answer, they disconnected. Contacted again, again got disconnected, again same thing. Give up. Pathetic service.
Hello gaurav.de,
I have sent you a private message.
Kind regards,
Giulia
Replied to your answer.
hey O2!
Why you people deducted bill of 121 Euro if you were not able to activate the connection?
Hello gaurav.de,
I have just replied to your private message. I hope we have solved the matter to your satisfaction.
Kind regards,
Giulia
