You mean that you have ordered a runtime mobile contract and a smartphone?



Smartphone and the contract of the tariff are two different things. When you want to buy a smartphone by installments there is always a solvency check. We can't have a look at it why it was rejected, if it was.



But in the end it can have several reasons.



When you get the simcard you can also unsay the contract during a time of 14 days.



Kind regards,



Jessica



P.S.: with the number that you are registered here I can only find a prepaid card. And with that name I can't find you in the system for mobile contracts so I can't have a look and check everything. Do you want me to take a look again? If yes just tell me here and I will unlock you for the private messages so that you can send us your personal data.

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Hello Jessica,



Thank you for a such polite reply.



Actually, yes I have ordered a mobile phone by installments. But some reason, it has reject the order and only sent me a sim card today. I know that, usually in order to contract the smartphone by installments, I am always required to take a solvency check. However, this website just let me order the contract without the any solvency check. If you cannot find any other card but prepaid, I think there has been a flaw in the system or other reasons. unless, I do not have to pay anything for the postpaid I am totally okay. 



Yours sincerely,



Matthew



P.S I received the card today and I tried to access to the return website, but this website gives me a message that "This item can not be returned". Also, I didn't activated the SIM. Oh and if you can help me with smartphone installment with contract, I would be very appreciated it. 

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In addition, 19.80 euros has been withdrawal from my bank account. Please would you check why the reason I cannot return this item? My serial number is this. Thank you.



POSTPAID SIM WL EKL



IMEI / Serial Number:8949226163105858512

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Hello Matthew,



now I found you in our data.



The sim card is not activated yet. In the end it will be activated after 21 days even if you do not do this by yourself.



The mobile phone was rejected after the solvency check. When you want to buy a phone at the hotline or online or anywhere, you always confirm that a solvency check will be done, and after that they check everything.



So, do you want to keep the contract like this without the phone or should we cancel everything for you?



And i can not see a debit entry in your data, because nothing is activated yet. Are you sure its from o2?



Kind regards,



Jessica

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Hello Jessica its great to see you again.



I would like to cancel the contract because I don't want to keep my contract without a handy. Please it would be grateful if yoi can cancel the contract. 



P.s I am 100 percent sure that this contract is from O2



Thank you and have great evening

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Hello again



I have now canceled the contract for you.



You should also get an e-mail confirming that.



I mean, are you sure if the depit is from o2? (or do you mean that and I just didn't get it?)



As I said I can't find a debit of that post paid contract, because it wasn't activated yet. Just check everything and let me know!



I'm going to work again on Friday. So, if there's anything else just write here and I'll check for it.



Thank you, wish you also a great evening!



Kind regards,



Jessica

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Thank you for your such kindness.



Yes it's definitely from o2 I mean it, even I have received the Sim card and documents from o2.



Perhaps its just a flaw of the website or something else?



Anyway, thanks for your help and politeness



Have great evening 



Kind regards,

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Hi Matthew,



you're always welcome!



But, if you like us to check that we still have the possibility that we unlock you for the private messages, and you send me the details of the debit entry and we investigate what it is.



Kind regards,



Jessica

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