Hi

I am moving to the new address in Berlin 12557. I have checked here https://www.o2online.de/e-shop/dsl-festnetz?desktopand my new address is "Am Amtsgraben" is not in the list.

Does it mean I can terminate my contract earlier?

The correct post code (PLZ) is 12559. Then the street showed up.

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Thanks,

it says.



O2 DSL ist an Ihrem Wohnort leider nicht verfügbar.

Am Amtsgraben 4

12559 Berlin



Can I terminate earlier then?

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Hello there!



As it is now, I´d say an earlier cancellation could be considered.



In order to cancel your contract out of good will to an earlier date, we also require copies of the following documents:

• a registration certificate of your new place of residence in Germany
  
• The Cancellation
  

We also need your approval for us to charge you the all-inclusive basic fee for 3 months, as your contract has a notice period of 3 months.The exact amount of the fee will be notified in a separate letter.

Please send the cancellation and the documents to



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



Viele Grüße,

Kurt

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