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I ended a contract in May, but I still get emails saying the bills are being debited from my account.

I want to know why this is happening since I already terminated this contract, and if there's any open bill on my name -- since I can't have access to this o2 account online

Thank you so much.



Best,

Gabriela







Edit by o2_Katja: Verschoben von DSL zu Englisch

Hello @Gabriela S.,



did you sent your router back to us?

https://dsl-retoure.o2online.de/start/Dashboard/Index



Looks to me like the charge for the hardware.



Please send your phone number an your personal identification code (4 digits) as private message to @o2_Support and i will have a closer look. ☺️



Greeting,

Katja🌻
No, I haven't sent the router back. But this email is saying this amount is been charged from this account, right?

I already sent all my info to the @o2_Support but nobody answers me. The phone number to this closed contract is xy and I have no pin number. And I can't have it sent to me because I no longer live in this apartment.



I just need to know if there's anything left to pay on this closed contract, because I don't want to have trouble for not paying bills I didn't even know existed.

Thank you so much



Best,

Gabriela



Edit by o2_Katja: Rufnummer entfernt
@o2_Katja Can you please just check if this contract is really cancelled?

Because I shouldn't be receiving any more bills, right?



Edit by o2_Katja: Screenshot einer PN mit Kundennummer und Rufnummer entfernt

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