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I cant Cancel O2 Contract

  • December 29, 2017
  • 7 Antworten
  • 244 Aufrufe
Aldian1234
Besucher:in
@Hello,

O2 called me on 25 August 2017 offering a new Contract for my phone. I agreed to the contract (Through telephon) but there was a misunderstanding. I have 3 numbers with O2 because i bought 2 Phones from O2 (Numbers are not used, I only use 1 SIM Card) and he gave all 3 numbers a contract. I have to pay 122€ every month ☹️ and im only a student. I cant afford 3 Contracts, I lost these 2 SIM Cards because i thought it wasnt important.

I thought he would only give the contract to one number...

I have tried like crazy to cancel these 2 Contract. It goes on for 2 years! I have sent a fax and wrote to O2. But they just wount cancel the Contract ☹️ I have limited money in my bank.. and every month they take alot. 

i didnt know about the 30 day cancellation Contract rule in the first moneth, i wasnt fully informed.

someone please help! 

I dont know what to do anymore. I write to O2 but they just wount cancel and end it....

    7 Antworten

    A
    • Anonymous
    • December 29, 2017
    When made, contracts run for 24 months. You could have withdrawed from them within the first 14 days (you were informed about this fact in the confirmation-mails after the call), from the 15th day on it is not possible anymore and contracts can then be cancelled only with the effect of the end of 24 months.

    I suppose that there is no chance of ending the contracts before the end of their terms.

    Nonetheless wait here for a o2_moderator to check your case.

    Aldian1234
    Besucher:in
    • Aldian1234
    • Autor
    • Besucher:in
    • December 29, 2017
    I found the Email about the Contract  in Spam folder. I found it 1 month after the call.

    I only use 1 Number. I have never used these 2 numbers with the new contract.

    please cek my data internet usage... 

    please.. its every expensive, I cant afford 3 contracts.. for 24 months...

    Im just a student, i dont come from a well off family

    A
    • Anonymous
    • December 29, 2017
    Aldian1234 schrieb:

    I found the Email about the Contract  in Spam folder.

    What a pity. 

    Aldian1234 schrieb:

    please cek my data internet usage...    please.. its every expensive, I cant afford 3 contracts.. for 24 months... I

    I am just a customer like you. As already said, wait for a o2_moderator (who is an employee of o2).

    Regards

    Omikron

    stefanniehaus
    Legende
    Forum|alt.badge.img+3
    It doesn't matter if the contract is really used.

    If you find someone who wants to use the contract, you can transfer the contract.

    Aldian1234
    Besucher:in
    • Aldian1234
    • Autor
    • Besucher:in
    • December 29, 2017
    Thanks alot tho for trying to help.

    I appreciate it brother

    best regards

    Aldian

    Aldian1234
    Besucher:in
    • Aldian1234
    • Autor
    • Besucher:in
    • December 29, 2017
    How do i transfer a contract? 

    o2_Daria
    • o2_DariaTeam
    • Team
    • January 2, 2018
    Hallo @Aldian1234,

    welcome in Community ☺️

    How can i see, you have 4 contract by o2.

    After the contract conclusion all our customers have 14 days for the cancellation (dt. Widerruf).

    In last 3 months before the regular cancellation of your contracts you may fill up your cancelling notice and in 10 days contacte our Hotline.

    An actually information about the contract cancellation to an earlier date you may found here : Cancellation to an earlier date

    With the best wishes,

    Daria

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