I cancelled my O2 contract at the end of September when I moved to Canada for the handy number 0176 xxxxxxxx. I sent the Kündigung form, and paid the 3 months after this date as agreed in the termination of contract. However, I am now being charged monthly 14.99 Euro for a handy number I do not recognize and have never used (0176 xxxxxxxx). I have not signed a contract for this handy number, and never agreed to these charges. However, the bills are still being charged to the same Kundennummer 6xxxxxxxx3. I have tried contacting customer support via email, and have not received a reply. Please resolve this problem as soon as possible, and refund me the charges which were withdrawn from my account without my consent. My email address is xxxxxxxxxx@xxxxxx.xxx.
Edit (bs0): Persönliche Daten entfernt
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Hello J_Garard,
our community expert bs0 deleted all your private data (like the phone numbers) because this is a public forum, and everyone can read what you are writing here. So please do not post private data anymore.
The only negative thing now is that you are not logged in with your number here. So please put your number in your profile so that I can check everything in your data. Like this now I can not have a look at anything.
But I have an idea what it could be about:
What's mentioned in your invoice? Does it say that it is an o2 go or something? A data tariff?
Did you make that contract in an o2 Shop?
Please check your invoices if that number that you talked about was also displayed in older invoices.
Kind regards,
Jessica
our community expert bs0 deleted all your private data (like the phone numbers) because this is a public forum, and everyone can read what you are writing here. So please do not post private data anymore.
The only negative thing now is that you are not logged in with your number here. So please put your number in your profile so that I can check everything in your data. Like this now I can not have a look at anything.
But I have an idea what it could be about:
What's mentioned in your invoice? Does it say that it is an o2 go or something? A data tariff?
Did you make that contract in an o2 Shop?
Please check your invoices if that number that you talked about was also displayed in older invoices.
Kind regards,
Jessica
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