Why have you changed the rules for replacement prepay SIM cards? I wasn't over the moon having to pay €10 for a replacement SIM when in the UK we get them for free. But I was only in Germany for the weekend and wanted to move from Micro to Nano so I could use my O2 number (which is a good number) in a newer phone. But they said it wasn't possible in two shops in Frankfurt. They told me I have to ring customer services or order online. Why couldn't they just charge me for a SIM and reassign the number to the replacement card...like almost everywhere else in the world?
Frage
Getting a replacement prepay sim card in store
- Team
- 14880 Antworten
Hello DavidChow,
I'm not quite sure if I really understand the problem.
Here in Germany a normal exchange Sim for prepaid costs 10,00€. It's the normal price here.
Or did you mean something else?
Kind regards,
Jessica ☺️
I'm not quite sure if I really understand the problem.
Here in Germany a normal exchange Sim for prepaid costs 10,00€. It's the normal price here.
Or did you mean something else?
Kind regards,
Jessica ☺️
Hallo Jessica. I would have paid the €10 fee but I was told I can only order a replacement SIM by post, which was no good for me as I was only visiting Germany for the weekend. Cutting my micro to nano SIM card was not an option in case it was damaged and I could not use my o2 number.
Which email do I send my request for SIM replacement to be posted to me please?
Thank you.
Thank you.
- Team
- 14880 Antworten
Hi DavidChow,
oh yes, I'm sorry. Replacement cards you only get via the postal way.
Hello alexxxxzzz,
you can order a new card in your online portal! ☺️
Kind regards,
Jessica
oh yes, I'm sorry. Replacement cards you only get via the postal way.
Hello alexxxxzzz,
you can order a new card in your online portal! ☺️
Kind regards,
Jessica
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