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Why have you changed the rules for replacement prepay SIM cards? I wasn't over the moon having to pay €10 for a replacement SIM when in the UK we get them for free. But I was only in Germany for the weekend and wanted to move from Micro to Nano so I could use my O2 number (which is a good number) in a newer phone. But they said it wasn't possible in two shops in Frankfurt. They told me I have to ring customer services or order online. Why couldn't they just charge me for a SIM and reassign the number to the replacement card...like almost everywhere else in the world?



Hello DavidChow,



I'm not quite sure if I really understand the problem.



Here in Germany a normal exchange Sim for prepaid costs 10,00€. It's the normal price here.



Or did you mean something else?



Kind regards,



Jessica ☺️



Hallo Jessica. I would have paid the €10 fee but I was told I can only order a replacement SIM by post, which was no good for me as I was only visiting Germany for the weekend. Cutting my micro to nano SIM card was not an option in case it was damaged and I could not use my o2 number.



Which email do I send my request for SIM replacement to be posted to me please?



Thank you.



Hi DavidChow,



oh yes, I'm sorry. Replacement cards you only get via the postal way.



Hello alexxxxzzz,



you can order a new card in your online portal! ☺️



Kind regards,



Jessica



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