Skip to main content
Warum O2
Warenkorb
 Service
Hi O2,



Im a new customer and I am starting to regret that I went for the internet with yourselves. You shipped my router via DHL and I have been waiting for two weeks now.

First time DHL claimed that they could not find anyone at home, so they returned the package to you. EVEN THOUGH I WAS AT HOME ALL DAY WAITING FOR THEM. (My name IS on the bell)

Now that you shipped the router again, DHL has decided to leave the package at a package station in Berlin, instead of my home address as request AND DID NOT LEAVE A NOTIFICATION NOTE WITH THE BARCODE OR QR CODE TO ACCESS THE PACKAGE STATION. My router is in this package station and I cannot access it. I have contacted you 3 times, and you promised to send me the bar code number, however no one has reached out to me. I have contacted DHL multiple times and no one is willing to help me. I AM PAYING FOR THIS AND THIS IS A GREAT INCONVENIENCE AS I NEED INTERNET TODAY FOR MY JOB. I kindly request that you resolve this issue immediately.



Edit by o2_Steffen: Beitrag verschoben

Hi @jackief,



welcome to the o2 community!



I totally get that it's frustrating when the package does not get delivered or the delivery is delayed; you can always look up the current location of the parcel at dhl.de:



If you enter the logistics order number ("Paketverfolgungsnummer" or "Sendungsnummer") on the main page of DHL provided in the email we sent you, you can always track the parcel and see where it is being delivered to, including delays or location changes like a Packstation.



The code to actually open the cubicle at the Packstation is sent to you by DHL, however, either by text message or in the DHL app.



It's good to see that it has reached you in the meantime.



Best regards,

Jan.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica