Please note that if the contract will not be closed shortly (no later then Monday, the 4th of September 2017) I will contact the Verbrauvherschutz Buro and file a complaint.



Thank you.

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This is a customer forum. You can't make demands here and nobody here cares who you intend to contact.



Did you request early termination or to the end of the contract term? If it was early termination, contacting the consumer protection agency would be pointless as this is purely voluntary on the part of o2.

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I have recorded the discussion with O2 seller when I signed the contract. I specifically said that I'm in Germany for less than 1 Year and she mentioned that I can put an end prematurely to the contract, without penalties. This is not false representation in your book? Plus I traveled to Austria and O2 limited me to 1GB when I was supposed to have the same package as in Germany.

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In good faith I informed O2 about returning home more then three months in advance and I sent all the requested documents but the number is still running. And I didn't receive any news. 

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Contrary to the common belief that only written contracts are legally binding, oral contracts can as well be legally binding. According to the WAZ, verbal contracts with a few exceptions in the sales law will pass as legally binding agreements.



Lawyer’s advice that this should be done in the presence of a witness, in case something goes wrong and you want a witness statement in a court of law.



NOTE THAT I HAVE WITNESSES 

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I hope you had permission from the shop employee to record the conversation, if not you may have committed a criminal offence.



The information was not wrong as o2 do have a policy of approving early termination in such cases. The point is that they are not obliged to do so, and as such you cannot assert any claims in this respect.



Habe you phoned customer services to ask why one number was't deactivated? Did you use the form or just send a letter? Maybe they somehow overlooked the second number?



It might be possible for a moderator to check the status for you in the next few days but you will need to be patient. A moderator will reply to you here.



Concerning the roaming, are you sure you had the correct roaming option in your contract?

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What oral contract are you talking about? A witness for what? You signed a contract, didn't you?

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I sent the last Fax the 20th of August 2017 for both number. One number was deactivated in time but not the other.



Please note that I sent the O2 form and all the orher documents (excepting the Abmeldung) the 12th of June 2017.



I intend to contact the Embassy and the Consulats General of the Federal Republic of Germany in Canada for legal advice as I destined a German VISA during my stay in Munich.

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COCOLINO schrieb:



I intend to contact the Embassy and the Consulats General of the Federal Republic of Germany in Canada for legal advice

Really? Why do you need legal advice? I very much doubt that the German Embassy of Consulate in Canada will be able to give you legal advice on a private contract matter. It's up to you of course how you proceed, but as already mentioned, you have no legal entitlement to terminate your contract early.



In any case: find out first why the second contract has not been deactivated yet.

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COCOLINO schrieb:



I intend to contact the Embassy and the Consulats General of the Federal Republic of Germany in Canada for legal advice as I destined a German VISA during my stay in Munich.

Ridiculous. Apart from the fact, that you should wait and see what really happened and that your intention to contact the German Embassy etc. is quite an exaggerated step, the German Embassy etc. first and foremost helps German citizens, not Canadian ones. Do you possess the German citizenship?

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Then I will contact the Bundesnetzagentur. They're collecting complaints about O2.

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O2 decided to ignore one of the two requests of termination (fax sent the 20th of August 2017). It is unacceptable.

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The Bundesnetzagentur (which "collects" complaints about telecommunication-regulatory issues concerning all providers in Germany) is not responsible for private disputes, especially when your complaint is due to a failure by o2 to do something that is purely voluntary. Please finally try to understand this. You will need to clarify this with o2 and with o2 only.

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What I understand is simple. I announced you three months in advance that I want my account closed. I paid for these three months, as requested by the O2 form. So in my book I do not have other obligations. My bank account is closed and I do not intend to visit Germany in the next twenty years 

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I’m still waiting for the cancelation of the second line (fax sent the 20th of September 2017). My travel insurance (Blue Cross) is offering me free legal advice. So I transferred them all the documents and they advised me to wait the next bill. They tried to send you a fax but is not working (1 805 571 766). They will explore all the options in Germany and also with the EU Small Claims Court. If we gain the cause, Blue Cross will claim all the expenses to O2. Please note that my bill is paid until the 14th of September 2017. I do not expect other charges after this date.

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COCOLINO schrieb:



(fax sent the 20th of September 2017). 

Are you a time-traveller?

COCOLINO schrieb:



My travel insurance (Blue Cross) is offering me free legal advice. 

It's getting even funnier with you. Your travel insurance offers you free legal advice? Marvellous!



If they are worth their money, they will come to the same conclusions as us. I would be very surprised if not.



But I'm afraid, you'll lose nonetheless. Please continue informing (and entertaining) us.

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Continuing to pursue this in a discussion forum is really not going to get you anywhere fast(er).



You must have a very expensive travel insurance policy if they are prepared to provide you with legal services for contract matters free of charge. As you unfortunately still don't seem to understand the applicable legal position under German contract law, let me spell it out for you one last time: You do not have a valid claim! You have requested early termination of your contract because you left the country. o2 usually agrees to this when all requisite documents are provided as a gesture of good will (in German: Kulanz). If o2 for whatever reason does not agree to the early termination then there is nothing you - or your travel insurance company - can do about it. Assuming that it is a Canadian insurance company they probably don't realise this (why should they?) and they are no doubt assuming that you have terminated the contract normally to the end of the contract term and that o2 is ignoring a legally valid termination. You know that this is not true so I would strongly advise you to set the travel insurance company straight on this point. Otherwise you are quite simply misleading them. Of course I cannot say what consequences that could have, but certainly in Europe it could lead to you being billed for expenses incurred pursuing a claim that has no legal basis.



PLEASE, for your own sake: wait for o2 to reply to your letter. It may take some time, and I know that the delay in replying is not acceptable and there is no denying that o2 have serious problems with their customer service at the moment. However, I am sure that if you submitted everything required you will get the reply you are hoping for eventually.

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You know that the fax was sent the 20th of August 2017 (already mentioned). And it could be entertaining for me too if I will travel to Europe to sustain my cause (and maybe claim this expenses to O2; who knows). And by the way. With Internet and IT skills I can inform future expats from America, Asia and others (except germans) about the O2 trap. You can’t control what is it said outside Germany about O2. And believe me, we are a lot complaining about O2 phone & Internet services. And plus I have time and it starts to be funny for me too. I have nothing to lose, I will just help the others (not O2, of course).

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As you seem to not understand is that I made a request for both lines on the same document. For one line my request was accepted but not for the other. This gives me ground for precedence. And I’m waiting from 18 days.

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OK. As you wish. Actually it is quite entertaining, but not for the reasons you think. Nevertheless, for me it's EOD at this stage because I really see no point continuing such a futile discussion. Nevertheless, good luck with your "cause" (and I mean that sincerely) and have fun blogging about o2 or whatever it is you intend to spend your time doing.



By the way: I do understand, but precedence and good will don't fit together when you are talking about legal claims.

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What I find funny is the fact that - although you have been explained more than once - that you have no valid claims. Your threat to damage the image of o2 is ridiculous as well. First this is a raindrop in the ocean and second all the German mobile providers act the same way - according to German law. Believe it not: Your case will be lost.



I would not be astonished at all if your insurance would in the end claim money from you because of not having been informed properly by you.

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