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Hello, I have a postpaid mobile plan for my two numbers. I requested for cancelling the contract in may (effect August,2019) via mail and had submitted my documents , I recieved and acknowledgement mail and I send a duly filled form confirming to be charged with basic fees. I guess either the mail did not reach , I did not hear anything and then recieved an e-mail which said that my contract would be terminated on August 2020. Please could you help me clearing it up. I want the contract to end in August, 2019. I had submitted all the documents earlier. I have send another post today.

I tried callig up 02 since two days and I dont get a support in English and no cooperation with my "not so good" deutsch.
Hi @anchal,



in order to cancel your contract early due to moving abroad, you'll need to fill out this form as well as the papers mentioned in that pdf, which are as follows:


  • a de-registration certificate of your current (German) place of residence
  • Your approval for us to charge you the all-inclusive basic fee for 3 months. The exact amount of the fee will be notified in a separate letter.

We have already received your rental agreement with your landlord, so you don't need to send this or the notification of your new domicile.



Just fill in and sign the form and send it back together with copies of the documents required via fax to +491805 571 766 or via mail to the following address:



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



In case your German bank account is no longer valid, keep an eye on your bills in your Mein o2 account and pay them directly by bank transfer.

Also, please remember that the bills from your contract cover the preceding four weeks, so there will be a final bill after your contract has ended.



Best regards,

Jan.
Hi Jan,



I had send the deregistration certificate and the approval letter . Please may I know the status of my documents



Thanking You

Regards

Anchal
Dear @anchal ,



did you send the documents by fax oder by post?

Up to now, I can't see, that we received your documents.



Kind regards,

Andrea

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