Hallo @sarah1123,



welcome to our community. Unfortunately we don't offer any support in spanish. Could you please write your request in English?



Greetings

Manga

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@o2_Manga or portuguese

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Sorry , @Joe Doe

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Olá como infelizmente não é possível se ele tiver 2 anos. Mas você pode levá-lo para o novo apartamento.



@o2_Manga Sie schreibt ja das Sie kein Englisch kann

Sie will ihren 24 Monats Vertrag kündigen weil in der neuen Wohnung schon Internet sein soll.

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Ach du Schreck. Kannst du ihr die Bedingungen auf Portugiesisch erklären @schluej? Ich traue Google Translate nicht.



Grüße

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Ich habe ihr jetzt gesagt das es eigentlich nicht möglich ist den Vertrag zu kündigen, also vorzeitig.

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Oh, vielen Dank @schluej.



Dann warten wir erstmal, ob noch eine Rückfrage kommt.



Grüße

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Hallo @sarah1123,



welcome to our community. Unfortunately we don't offer any support in spanish. Could you please write your request in English?



Greetings

Manga





I am moving to the apartment, and I already have an internet connection there , so I have to cancell my contract DSL.







My contract is 24 months, but I just used it for 6 months. How could I proceed? I tried contact o2 but I don't speak german and they not reply in english.







Please, how can I cancel my contract?

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I am moving to another apartment, and I already have an internet connection, so I have to cancel my contract DSL.







My contract is 24 months, but I just used it for 6 months. How could I proceed? I tried contact o22 but I don't speak german and they not reply in english.







Please, how can I cancel my contract?

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Hi @sarah1123,



okay, there is no right for an extraordinary cancellation due to moving to another appartment. Please request a move right here: http://g.o2.de/WVu

If it doesn't word: http://g.o2.de/W8n

You will have to print the form and send it to the address mentioned on top of the paper



We will check if DSL can be ordered at your new adress. It is not crucial if the line in your room is busy we just take a look at the main distribution if there is a port available. Now there are two ways to handle:



If the check says no: we will charge you three basic charges in advance and you're out

If the check says yes: we move to this port and you pay the monthly fee until the end of your contract ( remember the proper notice)



What happens without your request to move? If you just send a cancellation letter and ask for an extraordinary termination we will charge you 18*basic charges at once. That might be a bit expensive.



Greetings

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