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Dear Sirs, our contract will expire in March 2019. What tarif without any additional equipment can you offer?

Tel. number: 16xxxx226

603xxxx kunden nummer

Now we use O2 Free Professional S (2016) with a discount of 10 EUR.

Sxxx Chxxxx



Hi Sergiy.

Thanks for your interest in our products.

We'll gladly make an offer to extend your contract, with or without device - your choice. To do so, please contact us in our English community. Currently, we can't access your customer data here. Therefore we can't check for offers here. In our community, we can check your data and make an offer. You can find it here:

https://hilfe.o2online.de/english-o2-community-43

LG Niko





Edit o2_Flo: Personal Data anonymized!





Hi @SergChu,



thanks for your interest in another offer to extend your contract.



In order to make an attractive offer for you, I need to know some details from you:




  • How much data volume do you need?
  • Would you like to order additionally also a device?

I look forward to your reply.



Loving greetings,

Tobias
Hi @SergChu,



until now I did not receive any response from you.



But I just checked your possibilities.



I can offer you our tariff "o2 Free S Boost" with an allnet- and sms-flatrate and 3 GB data-volume for 14,99 € monthly fee for 24 months.



If you like to keep your "International Pack 60"this option will be charged with further 4,99 € each month.



What do you think about this offer?



Additionally, I would like to mention that you find further details about this tariff under the following link: www.o2.de/produktinformationsblatt



I look forward to your reply.



Loving greetings,

Tobias
Dear Tobiash,

thank you for the offer, I agree with a new tarif for the same price but with 3GB data. But can you answer some questions:

1. How much data in roaming is possible to use?

2. Is it possible to order one more SIM card with the same number and service for using it in another device?

Thanks in advance!

Sergiy
maybe eSIM....🤔
Hi @SergChu,



I am happy that you like my offer.



I confirm that you will have 3 GB data volume (instead of 1,5 GB).



With this new tariff you have 3 GB available also in all European countries (except Switzerland). This means that you can use roaming just as in Germany. Is that not great?



Additionally, you have the possibility to order 2 additional multi-cards and 7 data-cards for free. If you have a device that supports eSIM, you can get an eSIM as well.



So, would you like to accept my offer?



I look forward to your reply.



Loving greetings,

Tobias
Hi. Tobias.

Thank you so much for your prompt reply. I accept your offer but would like to check on the following:

- if I wish to receive one normal SIM and one eSIM (I have iphone XS), how much would that cost, and

- please advise when this new tariff would function?



Thank you for your assistance,

Kind regards,

Sergiy
Hi @SergChu,



thanks for your reply.



If you wish to activate an eSIM, you need first of all a multicard. In the tariff "o2 Free S Boost" a multicard is free. Also the registration for the eSIM is for free. So, no additional costs.



According to your wish, I have now prolonged your tariff for 24 months. The tariff change will take place within 48 hours.



Additionally, I have already sent an additional multicard to your address. You will receive a multicard within the next 5 days.



Please activate the card under this link: www.o2online.de/service/sim-karte/bestellen-aktivieren/

Please click the button "Ersatz-/Zusatz-SIM-Karte aktivieren".



Afterwards, you can registrate yourself for an eSIM in your "Mein o2"-App or under "Mein o2". Additional information concerning the eSIM, you get here: www.o2online.de/service/sim-karte/esim/



I hope I could help you with this information. Thanks a lot for your trust.



Loving greetings,

Tobias
Dear Tobias,

thank you too much for your quick and professional reaction and customer care!



Wish you a Merry Christmas ang good holidays!



🤝
Hi @SergChu,



oh, thanks a lot.



I hope you also have some nice and stressless holidays. ☺️



Loving greetings,

Tobias
Dear Tobias,



can you help me with some more questions:


  1. I have got a letter that your company cannot send eSIM to Czech Republic, so my order was cancelled. Is it possible to get this eSIM in the 02 shop, for example in Dresden?
  2. I have got a letter with a link to confirm my email address, but this link does not work. Can you update my email address in your system? It is the same as it was for many years xxxxxxxxx

Thanks in advance,

Sergiy Chupykov





o2_Flo: Personal Data anonymized!



Dear Tobias,



I have got another letter with a link to confirm my email address, but it does not work again.

May be it is because I am not in Germany?

I s there any other way to confirm it?



Thanks for your answers.
Hi @SergChu,



thanks for your requests.



If you like to activate an eSIM for you, you first of all need a multicard. Unfortunately, we do not send a sim-card to Prague.



Therefore, if it is possible for you, please go to one of our o2 shops of your choice here in Germany. You can find a shop in your area by using this link: www.o2online.de/shops/



After activating your multicard, you can registrate yourself for the eSIM. Please use the "Mein o2"-app or our website "Mein o2".



Additionally, I have just sent another e-mail to you to verify your e-mail-address. Please try to confirm the link. If it does not work, please try different internet-browsers.



I hope it functions this time to confirm your e-mail-address.



Hopefully I could help you with this information.



Loving greetings,

Tobias
Dear Tobias,



thank you for the information about eSim.



We tried to open the link in Mac Safari, iOS Safari, Google Chrome PC, Internet Explorer PC - nothing works. Is there any other way to do it?
Hi @SergChu,



I regret that the link to verify your e-mail-address does not function well. Unfortunately, we have no other way to confirm your e-mail-address.



But do not worry. As long as we have your e-mail-address in our system, everything is fine.



Loving greetings,

Tobias
Dear Tobias,



thank you very much for your professional reaction. It is pleasant to deal with you.

I wish you all the best!
Hi @SergChu,



thanks for your kind words. 👌



Loving greetings,

Tobias
Dear Tobias, I have a problem:) I am in an official shop o2 in Dresden in Prager Str. 15, and they refuse to give me a milticard. They say it is becouse I have no German address.

Would you be so kind to help me to solve this problem?
Hi @SergChu,



thanks for your message.



Sorry, but I did not expect that you will get problems in the shop.



You have now 2 possibilities:




  • Either the shop registrates the eSIM for you and hands out the multicard to you. But it seems that the shop is not ready to do that for you.


  • Alternatively, we change your contact address to a German address. The question is only if you have a company in Germany with a German address. If this is the case, we just do a change of the contract owner for you.

I regret that you have this difficulty now. Please let me know if you still have a German address.



Loving greetings,

Tobias
Dear Tobias,

Thanks for your answers.



I send you our shipping address in Germany:





Please be so kind to send me multicard to this address. But dont change the address in my contract, the Czech address is very important for Tax Office in Czech Republic. Is it possible to do so, to put this German address and a person as a shipping address only?



SCh





[Adress deleted - Please don´t post personal data - o2_Kurt]
Hi @SergChu,



I regret, but this is not possible as we only send multicards to your contact address.



But I have another idea: What about your existing sim-card?



Do you still need this sim-card for anything else? If not, you just can change this card to your eSIM.



Is this a solution for you?



I look forward to your reply.



Loving greetings,

Tobias
Dear Tobias,

thanks for your answers and advices :)



I have changed my address in an account to a German one. Is it possible to send me card ones more. I am going to use it in my mobile and in ipad. So is ot possible to send 2 multiSIM cards - one for mobilephone and another for ipad?

And one more question: when I get and activate a new SIM, will the old one be still working?

SCh
Hi @SergChu,



thanks for your message.



That is great news. I just sent a multicard and a datacard (for you ipad) to the German address. You will get them within the next 5 days (it may take a few days longer because of the holidays).



I hope that at last the issue is solved soon and you are able to use an eSIM.



Loving greetings,

Tobias
Dear Tobias,



you are really the customer care manager in my life :)

We wish you all the best in a New Year, and if you come to Prague we can help you in any question!

Sch
Hi @SergChu,



I just saw your message. Thanks for your nice wishes.



I hope you also had some nice holidays.



I am happy that we could solve the issue now for you. If you need help to activate the additional sim-cards, please let me know.



Loving greetings,

Tobias

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