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About sim card cancellation

  • May 20, 2019
  • 6 Antworten
  • 179 Aufrufe
A
Einsteiger:in
Hello.

I applied for Samsung Galaxy S10+ + 20GB tariff. But my application was not accepted.

After then 2 days ago I got a post. There were 2 Sim cards in it. And I got an e-mail regarding that in 14 days the sim cards will be automatically activated.

I do not want to use this sim cards and tariff. I want to cancel this sim cards.

How can I cancel it?

Best regards.
Adnan SAHIN

Lösung von o2_Jan

Hi @adsahin01,

I just checked our data system and your contract has been cancelled. ☑️
You've also been sent an email confirming this.

Best regards,
Jan.

    6 Antworten

    o2_Marc
    • o2_MarcTeam
    • Team
    • May 21, 2019
    Hi adsahin01,

    please send me your personal costumer number or you address and date of birth as a dm. Then we can cancel your cellphone tariff.

    Regards,
    Marc
    Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
    A
    Einsteiger:in
    • adsahin01
    • Autor
    • Einsteiger:in
    • May 21, 2019
    Hello.
    When I want to send you dm, such an error message is appearing:

    Noch keine privaten Nachrichten mit diesem Benutzer vorhanden
    Dieser Benutzer kann nur private Nachrichten von Benutzern empfangen, denen er/sie folgt.
    A
    Einsteiger:in
    • adsahin01
    • Autor
    • Einsteiger:in
    • May 22, 2019
    Hello.

    I applied for Samsung Galaxy S10+ + 20GB tariff. But my application was not accepted.

    After then 2 days ago I got a post. There were 2 Sim cards in it. And I got an e-mail regarding that in 14 days the sim cards will be automatically activated.

    I do not want to use this sim cards and tariff. I want to cancel this sim cards.

    How can I cancel it?
    o2_Jan
    • o2_JanTeam
    • May 23, 2019
    Hi @adsahin01,

    welcome to the o2 community!

    I have sent you a direct message via our o2_support account regarding this matter.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    o2_Jan
    • o2_JanTeam
    • Lösung
    • May 25, 2019
    Hi @adsahin01,

    I just checked our data system and your contract has been cancelled. ☑️
    You've also been sent an email confirming this.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    A
    Einsteiger:in
    • adsahin01
    • Autor
    • Einsteiger:in
    • May 26, 2019
    Hello.
    Thank you very much for your help.
    Best regards.
    o2_Jan
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