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Second Data SIM card stopped working suddenly

  • August 9, 2019
  • 6 Antworten
  • 81 Aufrufe
V
Besucher:in
Hello my second multiSIM card with data only services suddenly stopped working on my Ipad. i tried to use the data sim in my wifes ipad and it also doesnt work anymore. i also tried to put it in a Huwaei dongle and it doesnt read the card or network. my primary card is working fine and i can send and receive calls here.

does anyone know what might have happened and the second Data SIM doesnt work anymore? do i have to order a replacement one as it costs 29 euros...

please help as i use my ipad for travel and work a lot.

thanks
Venkat

    6 Antworten

    Denner
    Legende
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    • Denner
    • Legende
    • August 9, 2019
    Check your used data volume. If free contingent is used, than datacards are cancelled to 32 kbit edge.
    42! 07.99
    V
    Besucher:in
    • venkie9910
    • Autor
    • Besucher:in
    • August 9, 2019
    Hi Denner

    i have still 18bg left on both cards and 3 days to go for my billing date so there is lots of volume left.
    Denner
    Legende
    Forum|alt.badge.img+40
    • Denner
    • Legende
    • August 9, 2019
    Than check the AGB. Maybe if you are not in Germany, than the Datacards are someway limited?
    42! 07.99
    V
    Besucher:in
    • venkie9910
    • Autor
    • Besucher:in
    • August 10, 2019
    I’m in Germany and haven’t left the country. What is the AGB and how do I check that?
    Joe Doe
    Legende
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    • Joe DoeLegende
    • Legende
    • August 10, 2019
    @venkie9910 AGB means in German Allgemeine Geschäftsbedingungen. Here stand general information like that you must pay your bill, than you can cancel your bill and so on.

    now your problem. Can you you post what tariff you (incl. the year in the tariff Name) Than i hope that you use here in the forum and the My O2 customer center the same E-Mail. If yes, a O2 moderator can look in your customer data.
    If your pad can’t read the SIM card, than its look really, that the sim is damaged.
    If you have luck, a o2 moderator send for free a new SIM card. Have a little patience.
    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    V
    Besucher:in
    • venkie9910
    • Autor
    • Besucher:in
    • August 10, 2019
    Hello is this information enough?


    Edit by Joe Doe: phone numbers and simcard data anonymized.

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