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regarding refund to my account

  • March 15, 2020
  • 2 Antworten
  • 37 Aufrufe
S
Besucher:in

I have made a top up from my O2 app. but, I entered a wrong number. So please refund me 15 euros. I have made this on 06/04/2020

Lösung von o2_Andrea

Dear @Srihari ,

 

I got the information from the prepaid fellows, that you can only charge your own prepaidnumber by app (the one you are logged in with your prepaidnumber).

 

Kind regards,

Andrea

    2 Antworten

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • March 18, 2020

    Dear @Srihari ,

     

    first of all, welcome to our forum. Nice that you have found your way to us. :-)

     

    If you payed the money to a wrong prepaidnumber, that is in use, there is no way to get the money back.

    I’ll write a private message to you from o2_Support, please give me that wrong number in that private message, so I can take a look.

     

    Do you have any questions about using our community? Then have a look here at Neu in der o2 Community? Die wichtigsten Funktionen und Hinweise auf einen Blick. There you will find all the information you need to use!

     

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • March 23, 2020

    Dear @Srihari ,

     

    I got the information from the prepaid fellows, that you can only charge your own prepaidnumber by app (the one you are logged in with your prepaidnumber).

     

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
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