Prepaid - recharge by bank transfer

I am waiting since monday early (charge at my bank account was the friday before), and it is thursday afternoon. Service meant that the reason for the delay from monday to thursday is the weekend. Since then I am wondering: whose weekend?! Accountant still drunk from weekend or what?

I am waiting since monday early (charge at my bank account was the friday before), and it is thursday afternoon. Service meant that the reason for the delay from monday to thursday is the weekend. Since then I am wondering: whose weekend?! Accountant still drunk from weekend or what?

I hope it doesn't take that long for me!

Hope the same for you 🙂 . Service checked the data from my bank transfer (sent by cut&paste, so no error possible) and said it was correct. Seemed to be of the opinion it is a little bit on the slow side but I should continue to wait.
(was a test if it would be advantagious to change from Vodafone to O2 and I think, they failed the test... ).

Hope the same for you 🙂 . Service checked the data from my bank transfer (sent by cut&paste, so no error possible) and said it was correct. Seemed to be of the opinion it is a little bit on the slow side but I should continue to wait.
(was a test if it would be advantagious to change from Vodafone to O2 and I think, they failed the test... ).

Do you know what will happen to my first transfer as i forgot to specify the Verwendungszweck?

Let me say it so ... i cross my fingers for you 😉 . But do not forget that I am no specialist, nor a member of O2/Telefonica staff.
This said,

1. The bank account was correct and the transfer was made of your own free will. So it is of no use to contact your own bank or that of telefonica to get re-imbursed.
2. The account system in Telefonica could not identify the purpose of the payment (your SIM card account) so it should show somewhere in a list or a software, for the moment credited to an intermediary account.
3. Somebody will check this on a regular basis and try to assign the amount. This should be easy by comparing the name of the sender (you) to the list of all customers of Telefonica.
4. Still, you probably won't wait to find out if this happens, but ask somebody from Telefonica to retrieve your money. Now, there might be a problem. Telefonica certainly has millions of customers and thousands of stray payments per month, so it might take some time and effort to do so.
5. Mods of this forum seem to be quite helpful. Maybe somebody sees this thread and is able to help?
6. Try with the chat, www.o2.de/chat. I did not have the impression that the man there was willing to take much action, but I invested two Euro only and your loss is 15 already - and I could be wrong, or you could be more lucky with what support member you will contact. Furthermore, the more time has elapsed, the more the chat support employees might be convinced that really there is help needed? As said above, I cross my fingers. And as I have said before, I am no employee of Telefonica but some other customer, like you, sitting unhappy in front of his pc and hoping, that I at least could help another customer (yor) to clarify his problem 🙂 .

There is one more reason you should contact customer service. Even if they know it is your money, from you, the customer who has this phone SIM, they will need the information that you really meant them to credit this to your SIM card account. You might, for example, be somebody who has paid the money for his nephew because that one had gotten a payment reminder, or you might have paid twice by error and therefore want them to repay the money.

There is one more reason you should contact customer service. Even if they know it is your money, from you, the customer who has this phone SIM, they will need the information that you really meant them to credit this to your SIM card account. You might, for example, be somebody who has paid the money for his nephew because that one had gotten a payment reminder, or you might have paid twice by error and therefore want them to repay the money.

Thanks for the chat link. They told me that the money will be transferred back. Also, the actual rechare is supposed to reflect in 2-3 days. I guess those are working days 🙂

(Still crossing my fingers) I would be grateful if you would post an information as soon as either of both happens.
If, for example, Telefonicas banks have frozen their accounts because of the financial drain, purchasing E-plus the year before last, purchasing three of the south germany cable companies at this very moment, and applying for the new G5 frequencies, then what we have heard from the chat support is not the real picture but they would have been advised to keep the customers quiet.
I am curious if the guy you had contact with really was able to trace down your payments or just was trying to reassure you, without having exact informations himself. This obviously was the case when I chatted with mine.
For the same reason, I have started to transfer ten cents (yes, really) every day so I can find out if anything arrives, and measure any success rate (or loss rate...). I have a bank account where zero fees are debited. There will be a build-up of credit without big risk, but sufficient for my tariff of 150 Megabyte per month ... if it arrives and is credited to my SIM😌.

(Still crossing my fingers) I would be grateful if you would post an information as soon as either of both happens.
If, for example, Telefonicas banks have frozen their accounts because of the financial drain, purchasing E-plus the year before last, purchasing three of the south germany cable companies at this very moment, and applying for the new G5 frequencies, then what we have heard from the chat support is not the real picture but they would have been advised to keep the customers quiet.
I am curious if the guy you had contact with really was able to trace down your payments or just was trying to reassure you, without having exact informations himself. This obviously was the case when I chatted with mine.
For the same reason, I have started to transfer ten cents (yes, really) every day so I can find out if anything arrives, and measure any success rate (or loss rate...). I have a bank account where zero fees are debited. There will be a build-up of credit without big risk, but sufficient for my tariff of 150 Megabyte per month ... if it arrives and is credited to my SIM😌.

Sure, will keep this thread updated

Thanks, will do the same 🙂 .
Ah ... I knew it! They make more than one million Euro loss ... per day, see https://www.golem.de/news/quartalsbericht-telefonica-deutschland-macht-erneut-hohen-verlust-1905-141153.html

Hello @tush1987 and welcome to the o2 Community! ☺️

Im happy, that you found help in our chat, your last transfer isn´t booked right now, but im sure this will happen very soon, as far you used the korrekt purpose.
You sent a SMS without text to 56656 to receive your personal purpose?

@wwald welcome, for further posts im happy about if you write respectful and without putting rumours.
Please read this article: https://hilfe.o2online.de/willkommen-so-funktioniert-die-o2-community-2/netiquette-unsere-forum-regeln-in-der-o2-community-459053

You used the correct personal pupose you received after sending a SMS to 56656?
All informations about charging including "Hinweis: Die Ausführung kann je nach Bank bis zu fünf Arbeitstage dauern." you find here:
https://www.o2online.de/service/rechnung-zahlung/guthaben-aufladen/

Greetings,
Katja

Katja,

1. I do not think golem.de is a portal who puts wrong rumours. They just cite the quaterly report from Telefonica themselves, that there was a loss of 107 Million Euro in the first three months of the year 2019.
2. I was not notified that the credit to my card would need five days, and today, it is one week already. This is not respectful - from O2.
3. There is no need that five days or more have to elapse. In 1993 already, when I was chief accountant at Gawa Wassertechnik GmbH, we had an accounts software which would assign an incoming money transfer to the customer and the invoice (if he stated the invoice number) and calculate if any cash discount he may have deducted for early payment was correct.
4. Yesterday, I asked via Service Chat about the delay from monday to thursday and the O2 employee answered the reason must be the weekend. Now that's a reply which I call disrespectful.
5. Feel free to delete everything which I posted to help this guy and to lock me out of this forum or have my customer account cancelled alltogether. The time I had to spend checking and re-checking and watching my SIM account is exceeding any reasonable proportion. I lost only two Euros (and yes, I followed the obligatory procedure, furthermore had sent the account and the "Verwendungszweck" out of my onlinebanking and had it checked by O2 service), but hours and hours of lifetime. If O2 signal strength will save one second every day I use it instead of Vodafone D2, I will have to live until about June 2133 to balance the time loss. I just am watching and experimenting if it is a small glitch from O2 organisation, which might be acceptable, or if there is reason to collect and forward information to the Bundesnetzagentur. This may depend on the experiences of others, too, which I am trying to find out.

including "Hinweis: Die Ausführung kann je nach Bank bis zu fünf Arbeitstage dauern." you find here: (...)

"je nach Bank", this means "according to what bank institutes are involved".

May I inform you that online bank transfers will be finished within the same day, if the two banks are in the same "Bankenkreis" (Sparkassen, Raiffeisenbanken, Geshäftsbanken) or from one day until the evening of the next day latest if they are transferred from one sector to an other one via Girozentrale.

My transfer was sent on Friday, 3rd may evening by Sparkasse and should have been credited on the O2 account with Hypo Vereinsbank on 6th may, latest. Customer service did not take the trouble to verify if this has been the case.

The five days O2 mentions is from times when grandma went to the post office and paid cash money to be transferred to the receiver, 30 years ago. Even my remarks are slightly outdated - in the meantime more and more banks effect the transfer within the hour.

(Sorry, I'm still learning English so I say it in German) Ich bin stocksauer und auf Ausflüchte falle ich schon mal gar nicht herein.

Hello @tush1987 and welcome to the o2 Community! ☺️


Im happy, that you found help in our chat, your last transfer isn´t booked right now, but im sure this will happen very soon, as far you used the korrekt purpose.
You sent a SMS without text to 56656 to receive your personal purpose?

@wwald welcome, for further posts im happy about if you write respectful and without putting rumours.
Please read this article: https://hilfe.o2online.de/willkommen-so-funktioniert-die-o2-community-2/netiquette-unsere-forum-regeln-in-der-o2-community-459053

You used the correct personal pupose you received after sending a SMS to 56656?
All informations about charging including "Hinweis: Die Ausführung kann je nach Bank bis zu fünf Arbeitstage dauern." you find here:
https://www.o2online.de/service/rechnung-zahlung/guthaben-aufladen/

Greetings,
Katja

Hi Katja, thanks for your response. Please note that i followed the below steps to do a bank transfer -

1. Sent a blank SMS to 56656
2. Recieved IBAN and Personal Purpose details

After that, i made two transactions -

1. In first transaction, i forgot to fill the personal purpose (Verwendungszweck) but transferred the recharge amount
2. Then as i realised my mistake, i did a second transfer and correctly specified the personal purpose as recieved earlier and successfully transferred the recharge amount

I know that this is messed up but i would appreciate any advice or help from your side :)

Also, @wwald has been helpful in guiding me to https://www.o2online.de/chat-ui/chat.html. Any other information has been recieved by me as speculation and i appreciate @wwald's help.

tush1987,
thank you for your kind words. It has become an emotional matter but this little infight between me and one Katja does not concern you. It seems to me,

• that they are not the fastest in processing bank transfers, but yours has been made wednesday evening so it might have arrived at their bank thursday earliest. That was yesterday (maybe arrived at their bank even today only!) so you need not to be alarmed yet.
• The guy you chatted with seemed to be of the opinion that the first, messed up bank transfer from yours will be sent back sooner or later. We do not know if he actually checked, if he set a marker to your account to send that one back, or if he knows that such stray payments will be sent back as a matter of routine.

So, both of us just need to calm down, take affairs less seriously and hope for the best. For me, it is easy because I have a D1 Telekom SIM for my Smartphone and a D2 Vodafone, which I tried out in my surfstick, so O2 was just another option. If problems persist, I just will throw it into the garbage, having tested O2/Telefonica as fail beyond any doubt. I do not know if Katja is a paid employee or a volunteer, but in both cases is trying to help you. Still crossing my fingers for you 🙂 .

There are news: within the last thirty minutes, my payment from 3rd may, late evening, has been credited to my account and used for the booked volume of 150 megabytes. From Monday, 6th early until today this makes it five days. Possibly it arrived Monday evening, so they might have needed four days to process the payment.
My test payment of 10 cents from yesterday late evening has not yet been credited and probably not even arrived at their bank, coming from Sparkasse to Hypo Vereinsbank, which are different banking sectors. Will continue sending test transfers for a few days, one cent for each day in the date, making 11 cents for tomorrow 11th may etc.
Will now test signal strength with my surfstick and antenna and compare it to D1 (which is on the same tower as O2 but has no affordable LTE) and D2 (which is on the distant side of the mountain range but has LTE). That's what I was wanting to do for more than one week.

Got four SMS within two minutes so watch out for yours, too:

10.5.2019 10:02o2 TeamLieber o2 Kunde, für Sie wurde aktiviert: o2 my Prepaid Basic. Laufzeit: 10.05.2019 bis 06.06.2019. (...)

10.5.2019 10:00o2 InfoLieber o2 Kunde, Ihr Prepaid-Guthaben ist fast aufgebraucht. Bitte laden Sie Ihr Guthabenkonto auf. Ihr o2 Team

10.5.2019 10:00o2 InfoLieber Kunde, Ihr Guthaben ist fast aufgebraucht! Bitte laden Sie Ihr Guthabenkonto auf.

10.5.2019 10:00o2 InfoIhr neues Guthaben beträgt: 2,01 € und ist gültig bis 09.11.2019

In an other thread (https://hilfe.o2online.de/prepaid-19/balance-is-not-recharged-496206#post1842897) there has been a reply to me, too, where I can see they have access to my data. I still do not think they (or the support) can search in the bank data but I am confident they can check the state of recharge for your SIM, too.

Hi,
due to lack of speed even though the signal strength is quite good, I do not more experiments.
The one test payment of ten Euro-Cents from Thursday, 9th may late evening (= Friday, 10th May) was creditet to my SIM at some time this afternoon, Monday 13th. So sometimes they need from the first until the last day of the week, at other times they manage to credit the amount on the very next working day.