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No Service New Contract

  • August 6, 2019
  • 1 Antwort
  • 138 Aufrufe
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Hi,

I recently signed up for a contract with O2 and received an iphone XR . I activated the sim as per instructions , but there was no service. I contacted the customer care about 4 times. I was told that, there was a technical error during the Sim activation and it is being fixed and I get the same message everytime I contact. During my last communication, I was told that I would receive an email, but havent received it. Its almost 4 days since I received my phone and unable to use it. I would like to cancel my contract if it is not fixed by tomorrow. can you tell me the procedure for this please.

Thanks
Sunil Danthuluri

Lösung von o2_Jan

Hi @Sunil Danthuluri,

welcome to the o2 community!

Due to the initial error, the successful activation of your SIM card did not appear in our data system at first.
But I just checked your account and you were sent the email with all the details regarding your contract today, and your phone number has been activated as well. ☑️

Is everything now working as you wanted it to?

Best regards,
Jan.

1 Antwort

o2_Jan
  • o2_JanTeam
  • Lösung
  • August 7, 2019
Hi @Sunil Danthuluri,

welcome to the o2 community!

Due to the initial error, the successful activation of your SIM card did not appear in our data system at first.
But I just checked your account and you were sent the email with all the details regarding your contract today, and your phone number has been activated as well. ☑️

Is everything now working as you wanted it to?

Best regards,
Jan.
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