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I did not receive the replacement SIM even after two weeks.

  • November 27, 2018
  • 4 Antworten
  • 115 Aufrufe
D
Besucher:in
More than two weeks ago, I lost my phone and SIM with it. I ordered replacement SIM online from MyO2 Online and I'm waiting for the SIM card to arrive for more than two weeks now. Dear, O2 employees, Hopefully you can solve my issue.

Best regards,

Lösung von o2_Tobias

Hi @dpadas,

is you issue already solved?

I see in our system already a SIM-swap of your prepaid-card on 27th November 2018.

I look forward to your response.

Loving greetings,
Tobias

      4 Antworten

      A
      • Anonymous
      • November 27, 2018
      Hi!

      Did you checked your data before you confirmed the order?



      You can check the state of your order in the sim card history: https://www.o2online.de/ecare-prepaid/simtausch-historie


      Here you can see the order date and the shipping date. Please check the field STATUS.
        o2_Tobias
        • o2_TobiasTeam
        • Lösung
        • November 28, 2018
        Hi @dpadas,

        is you issue already solved?

        I see in our system already a SIM-swap of your prepaid-card on 27th November 2018.

        I look forward to your response.

        Loving greetings,
        Tobias
        Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
        D
        Besucher:in
        • dpadas
        • Autor
        • Besucher:in
        • November 29, 2018
        Hi @dpadas@dpadas.@dpadas

        is you issue already solved?

        I see in our system already a SIM-swap of your prepaid card on 27th November 2018.

        I look forward to your response.

        Loving greetings,
        Tobias

        Hi, Thank you for the reply. Yes, I received the replacement on the same day as I posted this.

        Best regards,
        dpadas
        o2_Tobias
        • o2_TobiasTeam
        • November 29, 2018
        Hi @dpadas,

        nice that everything is fine now. 🙂

        Loving greetings,
        Tobias
        Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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