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Help in English cancellation of contract

  • April 1, 2019
  • 5 Antworten
  • 101 Aufrufe
T
Besucher:in
Dear O2 staff,

I left Germany in February last year and had a 1 year contract that would expire on December 2018. As of January 2019, I sent in the written request by mail to cancel such contract and stopped paying my bills. However, I keep receiving e-mails saying I owe a large amount of unpaid bills although I have asked to have my contract cancelled. Could I please get this contract cancelled and my recent bills cancelled? I do not even have my German sim card anymore and currently live in the US.

Best,

Lösung von o2_Jan

Hi @tomds777,

I have sent you another message via our o2_support account with all the details necessary.

Best regards,
Jan.

    5 Antworten

    o2_Jan
    • o2_JanTeam
    • April 2, 2019
    Hi @tomds777,

    I have sent you a direct message via our o2_support account regarding this matter.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    T
    Besucher:in
    • tomds777
    • Autor
    • Besucher:in
    • April 5, 2019
    Hi there,

    I left Germany in February 2018 and kept getting billed up to December 2018 when my contract ended. I keep getting billed after (Jan 2019 forward) although I sent my cancellation via post. I do not even have my sim card anymore. How can I go about having my contract permanently cancelled and the bills from Jan 2019 onward cancelled as well?

    Best,
    T
    Besucher:in
    • tomds777
    • Autor
    • Besucher:in
    • April 5, 2019
    Hi sorry,

    What account did you send this to? I received nothing on this one.

    Best,
    o2_Jan
    • o2_JanTeam
    • April 5, 2019
    Hi @tomds777,

    I sent it as a direct message to your o2 community account @tomds777, it should show up when you open your profile page.
    In case you didn't get it, you can sent a direct message from your profile page to our @o2_Support account with:
    • your full name
    • your phone number which your question is about
    • your personal 4-digit identification code
    or:
    • your full name
    • your phone number which your question is about
    • your date of birth
    • the last four digits of your IBAN account.
    This way, we can find you in our data system and look further into the matter.
    (Please keep in mind NOT to post this here in the forum with a reply, as this is your personal information that is not supposed to be publicly shown. 🙂 )

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    o2_Jan
    • o2_JanTeam
    • Lösung
    • May 29, 2019
    Hi @tomds777,

    I have sent you another message via our o2_support account with all the details necessary.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
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