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Difference between the sign contract and the charged.

  • March 1, 2017
  • 5 Antworten
  • 218 Aufrufe
bransan1
Besucher:in
I made a contract where the total to pay is 54,35 Euros, but every month I pay 93,69 Euros. Today, I was in the O2 store and they did not want to help me because I made the contract online. I am sending attached the values in the contract and the values that O2 is charging me every month. Please contact me as soon as possible. Best Regards Jorge Andres Sancho

Edit by Frechnuss: Anhang entfernt, private Daten (da ich am Tablet bin gibt es keinen Vollservice)

Bestellbestätigung:

All In XL 49,99€

30% Mitarbeiterrabatt -15€

Hardware-Vorteil -17,50€

Samsung 27,50€

Blue Basic 5,62€ (Kombi und 25%)

Data S 3,74€ (Kombi und 25%)

Lösung von o2_Sanna

Hi @bransan1‌,

I have looked at your contracts and found out why your invoices are higher than agreed.

All your four contracts were created under separate customer accounts. For this reason, the partner card discount was not activated for your contracts with the mobile phone numbers xxx003 (o2 Blue Basic) and xxx035 (o2 Blue Data S). So that the partner card discount can be set up for these two contracts, I have merged your customer accounts under your main contract with the mobile number xxxx893 (o2 Blue All-in XL), customer account xxx167.

In future you will receive a single invoice for your only remaining customer account, on which your three mobile phone contracts will be billed. Tomorrow I activate the partner card discount for your mobile phone number xxx003 in the amount of 2,50 EUR and for your mobile phone number xxx035 in the amount of 10,00 EUR. This is only possible after your customer accounts have been merged.

 

In addition to the missing partner card discounts, the hardware discount on your mobile phone number xxx893 has been disabled because your hardware contract (Samsung Galaxy S7) runs under a separate customer record. You were informed about this by SMS in September 2016. I have just set up again the hardware discount of monthly 17,50 EUR.

 

For the period in which the discounts have not been deducted from your basic fees, I have set up a credit note of 162,50 EUR for your customer account xxx167. The credit note will be set off against your next invoices and you can find it on your next invoice under the heading "Beträge aus dem Vormonat".

 

From now on please contact us immediately, if you think that something is wrong with your invoice. As a customer, you have the obligation to check your invoices and normally we only reimburse amounts of the past two months. Thank you.


o2 Rechnung falsch? Die wichtigsten Tipps auf einen Blick 

 

Best regards,

Sanna

    5 Antworten

    Sächsin
    Legende
    • SächsinLegende
    • March 1, 2017
    Your contracts run under different customer numbers, therefore the combination part with the invoices .... is actually incomprehensible, since in your confirmation mail all three contracts were listed.
    With a little patience on your part, an o2-Moderator will report in the thread and take care of the problem.

    Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
    rostschleuder
    Besucher:in
    Forum|alt.badge.img
    Es wäre gut wenn hier mal einer der Experten oder Mods drübersehen und die Kundendaten im Anhang unkenntlich machen könnte! @Frechnuss , @o2_Markus , @Fuchs ?

    Frechnuss
    Einsteiger:in
    Forum|alt.badge.img+5
    • Frechnuss
    • March 1, 2017
    Ich eilte stehenden Fußes und gab mein Bestes. ☺️

    Da geht er hin, einer von Gottes eigenen Prototypen - ein aufgemotzter Mutant von der Sorte, die nie zur Massenproduktion in Betracht gezogen wurde: zu spleenig zum Leben und zu selten zum Sterben. - Hunter S. Thompson
      rostschleuder
      Besucher:in
      Forum|alt.badge.img
      Wenn ich wüsste wie würde ich dir jetzt nen ganz dicken Daumen nach oben geben... oder einen grossen Zeh! ;-)

        o2_Sanna
        • o2_SannaModeratorin
        • Moderatorin
        • Lösung
        • March 5, 2017
        Hi @bransan1‌,

        I have looked at your contracts and found out why your invoices are higher than agreed.

        All your four contracts were created under separate customer accounts. For this reason, the partner card discount was not activated for your contracts with the mobile phone numbers xxx003 (o2 Blue Basic) and xxx035 (o2 Blue Data S). So that the partner card discount can be set up for these two contracts, I have merged your customer accounts under your main contract with the mobile number xxxx893 (o2 Blue All-in XL), customer account xxx167.

        In future you will receive a single invoice for your only remaining customer account, on which your three mobile phone contracts will be billed. Tomorrow I activate the partner card discount for your mobile phone number xxx003 in the amount of 2,50 EUR and for your mobile phone number xxx035 in the amount of 10,00 EUR. This is only possible after your customer accounts have been merged.

         

        In addition to the missing partner card discounts, the hardware discount on your mobile phone number xxx893 has been disabled because your hardware contract (Samsung Galaxy S7) runs under a separate customer record. You were informed about this by SMS in September 2016. I have just set up again the hardware discount of monthly 17,50 EUR.

         

        For the period in which the discounts have not been deducted from your basic fees, I have set up a credit note of 162,50 EUR for your customer account xxx167. The credit note will be set off against your next invoices and you can find it on your next invoice under the heading "Beträge aus dem Vormonat".

         

        From now on please contact us immediately, if you think that something is wrong with your invoice. As a customer, you have the obligation to check your invoices and normally we only reimburse amounts of the past two months. Thank you.


        o2 Rechnung falsch? Die wichtigsten Tipps auf einen Blick 

         

        Best regards,

        Sanna

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