Contract termination from outside of Germany

Hello

I am Asma Redwan. I have a 24months contract of phone and sim which was finished this May 2018. Last year October I have come to USA for a job for 1year. That time I have sent my one way ticket and visa form for USA for contract termination. But I haven't got any reply and I was being charged the bill from my account. I thought maybe when my contract will be finished I will be automatically terminated. But still now I am being charged from my German bank account. But I am not using the phone line for last 1year.

Please let me know what I can do to terminate my contract permanently. It's so fraustrating and annoying.

Thanks in advance.

If you've left germany, you can use the following document to terminate the contract:
https://static2.o9.de/blob/12985654/v=9/Binary/contract-cancellation-moving-abroad-download.pdf

Hello.

I will send the documents. But still I am being charged from my German bank account. What I will do about it?

Thanks.

You have to pay for the contract until it is terminated.

I was a customer of e-plus simfinity. So for them as well I need to terminate in this way?