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Balance added changed plan but not active

  • September 17, 2019
  • 1 Antwort
  • 40 Aufrufe
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Besucher:in
Hello

i added balance of 20 euros to my account last evening and changed the plan to get my data plan refrshed. Immediately 19.99Euro was deducted and nothing happened.

Please help....kindly activate/refresh the new data plan.

Regards
Pujit

Lösung von o2_Antje

Hi @pujit,

welcome to the o2 community
My system tells me that you called our customer service hotline today and my colleagues could solve your problem.
Don’t hesitate to contact us if there are any questions unanswered.

Regards
Antje

    1 Antwort

    o2_Antje
    • o2_AntjeModeratorin
    • Moderatorin
    • Lösung
    • September 18, 2019
    Hi @pujit,

    welcome to the o2 community
    My system tells me that you called our customer service hotline today and my colleagues could solve your problem.
    Don’t hesitate to contact us if there are any questions unanswered.

    Regards
    Antje
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