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Amount deducted but wrong Data pack extension

  • September 4, 2022
  • 3 Antworten
  • 13 Aufrufe
A
Besucher:in

Hi! It's a terrible experience to work with Mein O2 App. I had earlier 2 packs active.…

1. Prepaid Data Pack S and 2. Prepaid Data Pack L and since I consumed all 4 GB of data for data pack L, then today I recharged with 20 Euro Guthaben. The moment, i recharged my account, it automatically extended the data Pack 'S' but since I wanted only Data Pack L to be active, i immediately cancelled the subscription of Data Pack S and I consumed 0 mb of it and now I have no internet, also my 9.99 Euros have been deducted. Please refund my money or extend my data Pack L.

Thank you.

 

 

 

 

 

    3 Antworten

    o2_Micha
    Forum|alt.badge.img+35
    • o2_MichaTeam
    • Team
    • September 4, 2022

    Hi @Abhi30 thanks for your first post in our community 💙
    Unfortunaty you hat to packs which were waiting for activation. Right now only the l pack is left.
    I gave you a one time refund for the last booking.
    If you have any further requests, you are allways welcome.

    kindly regards
    Michael

    #bleibgesund
    A
    Besucher:in
    • Abhi30
    • Autor
    • Besucher:in
    • September 4, 2022

    Hi Michael, thank you very much for the quick response. I  now recharged my account with Data Pack XL. Have a nice day!

      o2_Micha
      Forum|alt.badge.img+35
      • o2_MichaTeam
      • Team
      • September 4, 2022

      @Abhi30 i am glad that everything is fine now. Please do not forget, to edit your options in your Mein o2 Area. If you ordered the xl package, then there should be the l and the xl option. When you yre charging up your customeraccount, then the l package should be activated. So deactivate it, like you did with the s package 😍

      kindly regards
      Michael

      #bleibgesund
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