Wrong DSL bill for 2 years and there is no customer service at all

Hi O2 customer service,



Please check the following problem:



"I have the quick start SIM binded with my VDSL and in the contract it should be free for the first 3 months and if I don't use it, for the following months it's still free, if I use it there is a daily charge. Actually when I ran into the 4th month, I started to receive bill with this SIM card charged as Surf Flat M which has additional 15EUR on my bill.”



"O2 Customer number: DE14958176, Landline Number 06501/9311354”



previous thread on O2 community:

https://hilfe.o2online.de/thread/78666

https://hilfe.o2online.de/thread/120830



From your website:

"Option Quickstart

sofort starten, inkl. 3 Monate gratis surfen

Nach Datenvolumen von 1 GB Drosselung auf 64 KBit/s. Ab dem 4. Monat Option Mobile Internet Dayflat für 3,50 € / Nutzungstag; Abrechnung pro Kalendertag (0 - 24 Uhr)."





Attached is the messages with O2 support on Facebook.

•  O2
• Conversation started October 19
• 10/19, 2:39pm Jinghao Jiang I have received wrong bill for over 10 months,in the first month I posted a thread on the forum and somebody from O2 told me you will fix that. and then I received wrong bill again in the second, third month. Each month I posted a thread on the forum and except the first one no one reply. Untill the fifth month someone told me I need to move to English forum. Then I posted a thread on English forum, but till now nobody cares. I can't find any online customer support or email of customer support, and I can't find somebody who speaks English via hotline. is there really "CUSTOMER SERVICE" in O2? 10/19, 2:39pm Jinghao Jiang https://hilfe.o2online.de/thread/78666 https://hilfe.o2online.de/thread/120830 October 21
• 10/21, 10:14am Jinghao Jiang O2 Customer number: DE14958176, Landline Number 06501/9311354 November 22
• 11/22, 3:10pm o2 Hilfe Hello Jinghao,
• thank you for your inquiry but unfortunately your complaint is not very precise. Could you please tell us what was agreed and the discrepancy with it? Thank you
• LG, Manga 11/22, 3:13pm
• Jinghao Jiang Hi, I have the quick start SIM binded with my VDSL and in the contract it should be free for the first 3 months and if I don't use it, for the following months it's still free, if I use it there is a daily charge. Actually when I ran into the 4th month, I started to receive bill with this SIM card charged as Surf Flat M which has additional 15EUR on my bill. 11/22, 3:13pm Jinghao Jiang this problem last since beginning of this year 11/22, 3:14pm Jinghao Jiang here is my first complain https://hilfe.o2online.de/thread/120830 Wrong bill for over 6 months and no body fix it. | o2 Community previous thread: I was told twice the O2 will fix the problem and now I get feedback I need to come to English forum and complain it again. O2 is hilfe.o2online.de 11/22, 3:14pm Jinghao Jiang https://hilfe.o2online.de/thread/78666 [en]QuickStart SIM charged 15EUR in DSL bill af... | o2 Community   O2 Customer number: DE14958176 In the bill of December 2015, the QuickStart SIM which should be free after 3 months was charged 15 EUR as "Surf flat hilfe.o2online.de 11/22, 3:15pm Jinghao Jiang you have all the reference now 11/22, 3:23pm Jinghao Jiang Option Quickstart
• sofort starten, inkl. 3 Monate gratis surfen Nach Datenvolumen von 1 GB Drosselung auf 64 KBit/s. Ab dem 4. Monat Option Mobile Internet Dayflat für 3,50 € / Nutzungstag; Abrechnung pro Kalendertag (0 - 24 Uhr). this one starting from 4th month it charged me as Surf Flat M anybody there????? 11/22, 3:53pm Jinghao Jiang any support there?