When my new DSL contract service will start ???

Dear the person whom in charge ,
Hello

My kundennummer ist XXXXXXXXXXX.
Ma name is Joonhyuk .
I would like to cancel my order for new DSL service of O2 right now.
The expectation of install date was wrong and availability was also.
Please make my order cancelled.

I am contacting other service provider.
Please let me know by email for my order cancellation status.
Have a nice day.

Best regards,
Joonhyuk Ryu

Edit o2_Lars: This is a public forum. Please never ever post personal information like phone numbers or contract numbers.

Hello joonhyuk,
we do not have the possibility to accept cancelations via this forum. You may cancel a contract in written form of a letter or a fax or you may use the "Kündigungsvormerkung" on the portal, in this case you have to verify this by calling the number shown.
Regards,
Lars